Thanks for a super quick fix on our tire!
Thanks for getting me in and out so quickly
This is year one of a three year lease. I was charged for my first oil change. Why was I charged?
I am a Ford Pass member and have 42,000 points. Why was I charged for the oil change?
You fired the best service righter you had because your shop manager can't do what he was doing puting customers first and making sure things were done the right way I recommend this dealer to many people that won't ever happen again.I don't know how greedy the people that Owen the dealership must be to always put them selves first in stead of the customer.
They gave me two different dates of when my car repairs should be done and it to several days.... they also charged me for a part that they did not even need... and it only took a few hr to fix my car in the same day... I feel like I was charged for three or four days and it didn't even take the whole morning to fix what needed to be fixed so I came out of extra money.
Exceptional service! Had an unexpected problem with our explorer and they had everything taken care of within 24 hours! We love the service department at Bob Thomas Ford West!!
As I mentioned in my previous text. I requested full synthetic but the reminder sticker says “semi-syn”. I’m concerned I did not receive full synthetic.
Thank you for a great job as always
A great experience as always. Thanks for your commitment to excellent service!
Curtis always takes good care of me. I great guy
John was very attentive and kept me informed. The only thing I would say I was without a car for 3 days and could not understand why? Marcia The amount I paid for labor was a surprise..
They always try to hep you out.
Excellent service! John answered all of my questions. I feel like I can trust him to give the most honest information and recommendations.
It’s not that BobThomas and John didn’t do a good job. They did a fantastic job with my vehicle in a timely manner. However, my check engine light is still on and I thought the DIAG would find everything wrong with my vehicle.
John is a valuable employee and very helpful
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