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Real Reviews From Verified Customers

Service Center Review Summary

5 star 635 reviews 63%
4 star 240 reviews 24%
3 star 38 reviews 4%
2 star 49 reviews 5%
1 star 53 reviews 5%
Review Us
Diane C.
5 out of 5
7/17/2023
The integrity and professionalism displayed was top notch. I truly appreciate the superb service.
Penny B.
2 out of 5
7/15/2023
James is on top of things & always willing to make the customer satisfied despite his busy day! Superb @ his position & VW has a valued employee
Daisy B.
4 out of 5
7/12/2023
They were able to find out what was wrong with my car and it was beyond repair and was treated fairly.
Mary D.
5 out of 5
7/11/2023
Every service experience I’ve had with James Masse has been excellent.
William Z.
4 out of 5
7/11/2023
Service was good but they could not fix my problem
Kathleen R.
4 out of 5
7/10/2023
I was thrilled that an electronic issue was so readily addressed and fixed. I was very impressed with the friendliness of your staff. Thank you for an excellent service visit.
Curt F.
5 out of 5
7/9/2023
Very happy with the service department — my last 2-3 visits — Jimmy in particular has been beyond helpful.
Brian W.
5 out of 5
7/8/2023
Great communication and speedy turn around. Jimmy and Diana were both excellent.
Jennifer P.
5 out of 5
7/8/2023
Thanks so much for taking the rock out of my car!
Pauline L.
5 out of 5
7/6/2023
Great service
Lili A.
5 out of 5
7/5/2023
James was professional and answered questions and provided an estimate for the next major service at 130000 miles.
Derek W.
4 out of 5
7/4/2023
Great manager or service manager. To the point and isn’t pushing you to do something. Overall great service and 10/10 experience every time. Thanks James!
Wilfred D.
5 out of 5
7/1/2023
The work was done efficiently and in a timely manner
George L.
4 out of 5
6/30/2023
Great service continues
Erik F.
4 out of 5
6/29/2023
My service appointment went good and was completed quickly. The service lady was very helpful and she ordered a part for my car. She told me that she would call me when it arrives to set up a date for installation. I will be back for all my needs for my new Jetta.
Bryan C.
3 out of 5
6/28/2023
Today I went in for the flashing engine light.. seeing I was just there yesterday, I went without an appt. They fit me in in a timely manner and hopefully tesolved the issue. I just filled out the last form at a bad time.
Bryon V.
5 out of 5
6/27/2023
Very helpful, professional, and courteous. They fixed the issue first time without a problem! Unlike Mitchell Subaru
David B.
4 out of 5
6/27/2023
Helpful, clearly provided information regarding my question of servicing provided
William G.
5 out of 5
6/26/2023
She was very professional and clear on what was done.
Tisha M.
5 out of 5
6/25/2023
Quick efficient and friendly!!!! Couldn’t be happier with the service. I will be a repeat customer . Everyone is so kind and professional. Thanks a million. My Jetta is happy too. A truly great experience. Thank You.

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