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Real Reviews From Verified Customers

Service Center Review Summary

5 star 635 reviews 63%
4 star 240 reviews 24%
3 star 38 reviews 4%
2 star 49 reviews 5%
1 star 53 reviews 5%
Review Us
John M.
5 out of 5
7/10/2021
Great job. Very happy with the service
Justine F.
5 out of 5
7/10/2021
Great service, great environment. Very reasonably-priced, done in efficient time.
Gavin B.
5 out of 5
7/9/2021
James was a great help, thanks.
Kimberly M.
1 out of 5
7/9/2021
Service was done quickly and properly but someone left a greasy handprint stain on my interior that I can’t get out.
Sandra R.
4 out of 5
7/7/2021
Jeff Smith always goes above and beyond. My daughters hood latch broke as she was leaving for a long drive. Jeff told me to send her right down they would take care of it. A hood latch needed to be ordered but they were able to temporarily fix it so she could be on her way to. Always so helpful and kind!!
Jeff C.
5 out of 5
7/6/2021
Thank you
Joshua S.
5 out of 5
7/5/2021
Awesome service thank you !
Nicole F.
5 out of 5
7/3/2021
The service team was very responsive, thorough, and honest!! I would recommend the Vernon Volkswagen team to others.
Paula C.
4 out of 5
7/3/2021
Jim and the team in service provided outstanding service. This is the best service I have ever had at this dealership. Do not lose these people they are wonderful and care about the customers and provide amazing assistance. I am more than pleased and I Will be recommending you to everyone I know that has VW’s or other vehicles that you service. It was the absolute best experience I have had at any dealership and I have been driving for 56 years! Thank you for everything! Paula C
Amy B.
4 out of 5
7/3/2021
I had an unexpected problem with my car and stopped for help. Jim was welcoming and took my car in right away.
Alan C.
4 out of 5
7/2/2021
James was very helpful and understanding about the frustrating water leak. They were able to correct the mistake when they reassembled the panels that pinched a hose causing water to back up and leak, free of charge, which was very much appreciated! Thank you so much again!
Katherine A.
5 out of 5
7/2/2021
Always a pleasant experience and great communication.
Angela H.
5 out of 5
6/30/2021
James waz cordial and very helpful.
Michelle V.
5 out of 5
6/30/2021
Jeff and his team are amazing! They are all so friendly and accommodating. Great customer service as always.
Asceria A.
5 out of 5
6/29/2021
Amazing service! Always a pleasurable experience with the new management, 10/10!
Christopher H.
5 out of 5
6/29/2021
I like the new ownership greatly along with great service personnel.
Carol P.
4 out of 5
6/26/2021
The part that needed replaced and painted to match my VW was Excellent! I’ve always been very pleased with Langan.
Kyung Y.
5 out of 5
6/25/2021
So good!????
Alan C.
1 out of 5
6/23/2021
Brought my vehicle in twice about water leaking into footwell in both rear/front passenger side. About $400 later it’s still leaking water into the footwell.
Danielle M.
5 out of 5
6/22/2021
Thank you for everything! Everything was well explained and went extremely well

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