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Real Reviews From Verified Customers

Service Center Review Summary

5 star 635 reviews 63%
4 star 240 reviews 24%
3 star 38 reviews 4%
2 star 49 reviews 5%
1 star 53 reviews 5%
Review Us
Gabe C.
5 out of 5
8/6/2022
As always good customer service...
Gail H.
5 out of 5
8/6/2022
Dianna and everyone I encountered and the guys that worked on my car were FANTASTIC! Dianna right from the start was so gracious, friendly and informative. She kept me posted on the progress of my car and gave up front an honest evaluation of the price (which by the way was very reasonable!) Everything worked out great and I couldn't be more pleased with my experience! They have earned a loyal customer in me! Sincerely and with many thanks! Gayle Hill
Jonathan N.
4 out of 5
7/31/2022
Dianna is kind and courteous
Misty B.
5 out of 5
7/28/2022
Amazing
James N.
5 out of 5
7/28/2022
Always a pleasure to have my vehicle serviced here, James always goes above and beyond to make my vehicle perfect I have nothing but 100% trust with my car in his hands
Adelin P.
5 out of 5
7/27/2022
Dianna was very professional and friendly, I like the way that Dianna adresses all my concerns regarding my Atlas.
Salvatore P.
5 out of 5
7/27/2022
James is always very helpful
Wendy C.
5 out of 5
7/27/2022
James was very professional, answered all of my questions.
Linda N.
4 out of 5
7/23/2022
Linda, thank you for trusting us with your vehicle. To help our management team deliver the highest quality service, please answer one simple question about your satisfaction with the service provided by Dianna Robert. Thank you, Vernon Volkswagen http://udpcsi.com/SY1YJJE2 Your survey was not 1 simple question! And when done it stayed that I would receive yet another survey from the manufacturer. Definitely not a 1 question survey!
Brian S.
5 out of 5
7/21/2022
Friendly service and completed as as expected.
Mary D.
5 out of 5
7/21/2022
Excellent experience from start to finish. James Masse gave thorough explanation of the work that needed to be done. And the work was done in the time given. James Masse kept me updated during the entire experience.
Ann B.
5 out of 5
7/18/2022
Outstanding service. Had a couple of uncommon issues and both were resolved very quickly. Dianna was very helpful and seemed dedicated to solving the car issues. Much appreciated.
Anne J.
4 out of 5
7/15/2022
Very timely service - great dealership
Walter S.
4 out of 5
7/13/2022
Better than other dealers
James C.
5 out of 5
7/7/2022
Polite, efficient, and courteous!
Laurencia C.
4 out of 5
7/6/2022
Absolutely pitch perfect; especially for a last minute drop-in! I’ll be back! Huge Thanks, Laurencia
Jeffrey M.
1 out of 5
7/5/2022
We were not called to say the car was ready we had to call at 5pm
Anthony M.
5 out of 5
7/5/2022
Dianna Robert always represents Vernon Volkswagen very well. Keep up the good work.
Anne B.
1 out of 5
7/1/2022
Made appointment, left due to wait.
Kimberly H.
5 out of 5
6/28/2022
Dianna as well as your entire service department, is awesome!

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