1. Prompt scheduling of appointment
2. Estimate given on time to complete recall work.
3. Provided comfortable lounge setting with coffee when asked.
4. Work completed in less time as estimate.
5. Did minor extra work to resolve low pressure tire warning.
6. Advised as to future services to be scheduled
Thomas was great. He explained everything before and I asked to have my wipers replaced. He was clearly treating me as a valued customer. He explained findings for my next visit and asked if we could change out my front tires. I was happy that my tires would be replaced. Very good experience.
Jimmy the service advisor, always treats me well and keeps me informed on status of my car.
2 heater cores in 5 years is unacceptable
Seemed a bit expensive. This might have been our first oil change at this dealer. We have had dealers service our Hondas. No complaints about the service, and very good people working at Vernon VW.
I like your service gentlemen James
Would like to speak with head of service dept.
Very professional and efficient
I paid for the Vernon Volkswagen package and so far it has been useless. Big scam alert. I have alerted all my fiends and family to go to Langan VW, like I should have done.
Disappointed in the level of customer service, not what it used to be. I will not be going back. On top of the service issues, I feel there is blatant price gouging to their previous customers.
Thanks for getting me in on short notice today. And quickly servicing my car.
Jimmy and Team were outstanding. Delivered early on the service schedule…can’t ask for more on a holiday weekend.
Very polite respectful and professional. Answered all my questions and follow up appointment scheduled
Great service! Thank you!
My following comments are about the vehicle not the service. Please feel free to share this feedback with the manufacturer.
- Moderately satisfied with the 2016 Volkswagen Passat S.
- Positive: overall reliability is ok. Bought the vehicle at 44k miles. Now 142k miles.No major mechanical problems.
- Negative: the engine burns oil. I keep having to buy oil to topp it off. Disappointing from a German manufacturer especially since I performed all required maintenance.
- Negative: the air conditioning system malfunction (stuck on heat for left side). Had to fix it on my own expense. Again, Disappointing long term quality and reliability for a German manufacturer. I would be happy to control the air conditioning with old school levers that always work instead of buttons that fail. Currently the air conditioning is broken at feet level so my feet are freezing in the winter.
Negative: EPC light came on because of suspected carbon deposits on the injectors so I constantly have to purchase injector cleaning fluid to correct the problem. Again, disappointing long term reliability from a German manufacturer.
In the hope that this feedback is useful I wish you Happy holidays and Happy New Year!
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The Vernon VW Service Team is exceptional. From the scheduling call to the service, they are friendly, supportive, and detailed. They are second to none!!
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