esteban was great!! really did his best to take care of me. reason im not satisfied is that when i picked up the truck and started driving home, the transmission had some kind of episode; shifting randomly and then stuck in third. i stopped, turned around and went back. told the gentlemen in the service bay about it and he promptly got a mechanic to look at it, but they both acted suspicious as if i was trying to pull something fishy. they said they found no codes and sent me on my way. the truck is now shifting hard and doesnt "feel right" this had nothing to do with Estevan or the reason i took it in in the first place, but the second guy and the mechanic were really dissapointing. i need to get my truck fixed, but i dont want to be treated like im trying to pull something on the dealership. i know it had nothing to do with the work that was done.
Victor service manager also very good at helping my warranty issue
Very satisfied with the service. Have been a customer for many yrs.
Excellent and efficient service. Glad I’m confident in knowing where I can take my car for the works. John efficiently completed my service with satisfactory results. All in all, it was a very pleasant experience.
Very nice service department, friendly and prompt service.
Fast,helpful and efficien5 at the front desk and the service bay.
Service personnel were courteous and helpful. Thank you!
Labor of $48.95 to replace cabin air filter seems a bit much. Also the suggested return time of January and 59000 miles does not match the suggested book values of 10000 miles or 1 year.
Suggested ~$500. to replace rear shocks is a no go.
Simon was exceptionally helpful and did all he could to help me out in a complicated situation. I appreciate his help greatly!
I appreciate John. He personally takes care of my 2005 ford ranger, he knows I take care of it and how much I like my truck. I trust John and grateful he cares too. I'll only go to him with concerns of my truck..he's patient with my 20 questions and helpful.
Please have the Owner and/or CEO of Capitol Ford call me at ****-****-xxxx.
Thanks
Pleased with our service. Thank you
Friendly and willing to help!
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