The texting system either isn't used to or doesn't work. Communication could be better.
Heidi, our service representative was great. She explained what services were done on our vehicle as we had requested.
Thanks for getting my vehicle in and done so quickly
Lou Silva was great to work with!
Always so great and a pleasure to work with someone with 30 years with HB!
Always a pleasure working with Joe
Scott, stepped up to the plate & took care of the issues in a professional & very appropriate way. He is a true professional who strives to meet the customers concerns at the same time meeting the company’s goals.
Heidi got us scheduled very quick and got it done early. Always super friendly and communicated well what the process was.
Great service and very prompt
This service was for a recall. They didn't have to change every seat setting or the radio. I've tried to set up appointments in the past and none of the service writers answer their phones and none of them return your call.the last person that drove my truck must have taken a nap in it because the seat was so far back.
Scott was great. Honest and good communication.
The oil change took a little longer than I would have liked However, every staff member was pleasant and helpful. I always enjoy coming to Henry Brown GMC!
Quick and eas7. Good service as usual.
My KARR Security system failed. You do not sell that anymore and left me with the problem. Horrible service. You informed me someone would reach from Karr tossup a repair. No one contacted me. I had to call myself and arrange a repair. If you sell an aftermarket system, install it without me approving it at sale you should back it up. You included it in your sticker price to make extra money. Stand behind what you force people to buy.
I’ve dealt with Scott before, I was knowledgeable, attentive, and take care of my needs. Everything is always addressed and handled by the time I pick my vehicle up. I always ask for Scott when I need service, because I know I’m gonna get taken care of and everything will be correct at the time of pick up.
You were quick, professional, and easy to work with. I was grateful you got me in and do the service quickly.
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