My only feedback would be for the advisor to have a quick chat with the customer when picking up the vehicle to let the customer know it all was well or give any advice.
Es una excelente persona y su trato es lo mejor que uno espera recibir de ella, es muy profesional y amable.
Great Experience! Best Volkswagen I’ve ever been to.
It was excellent service.
Everything was as promised and everyone was profesional. Thanks for the service and God bless.
I forgot to mention that Julian Alvarez has excellent customer service and
Has helped us each time we have reach out to him with any of our cars! He is an employee!
Saili is always on top of things. Great asset to your company. She has been my contact at Esserman for the last 15 years. Very happy with her service. She is one of the reasons I recommend Esserman services
Roberto took care of me and my car and gave me a nice, easy experience getting my tire replaced.
Great customer service. They were helpful and professional.
Sally. Technician Richard, Sales Manager Abdel Yoda went above and beyond to fix a puzzling and complicated ossue... very csatisified
Pedro was so professional , kind and courteous! So refreshing to find such gentlemen with high customer service skills. Is people like Pedro that keep me coming back to Esserman. Keep up the good work.
It was not the customer service I was expecting
I am very satisfied with the service and the time spend waiting for car.
As always excellent service
I'm very glad that Ciro was assigned as my advisor. He revied all my car needs and sent me updates of the process during the time my car stayed at the dealership.
Julio took great care of me on fixing my car. Would recommend anyone to him. Best customer service in Miami
Julian was great! Very courteous and professional. He made sure to keep me updated on the status of my vehicle and made arrangements for me to have a loaner car thru Enterprise car rental. I was extremely pleased with the service I received. Thank you!!
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