Two hours and 30 minutes with an appointment and nothing was done to the car which just needed a fuse replace in order for the cigarette lighter outlet to work, very dissatisfied with the attention as well 8 minutes passed before some notice that I have arrived, this does not happens at Audi or Subaru service
And the problem was not solved
Julian was on point he was very pleasant and very informative on regarding my process of the vehicle and what was the issue. Excellent!!!!
Salli has been my service advisor for years. She has always provided incredible service.
Ciro was very responsive and professional.
Excellent customer service
He was amazing and very helpful
Daniel helped me with my service and he was really good . He explained a lot of the process to me . Please keep him on staff ????
Very happy with Rene’s assistance!
Very satisfied with Julio’s customer service skills.
Is unnecessary to keep a person waiting a long time after the car service is completed it due to bad communication from the service person (Pedro) specially during these times. I personally wouldn’t want to deal with him in the future.
Sally is always looking to please the customer. I am a high risk case quite afraid of the pandemic and she went beyond her call of duty to satisfy my needs during the maintenance of my car. I’m glad Acura values a longtime customer like myself.
Awesome service. As always
Julio went above and beyond my expectations. He really made a difference in delivering great customer service. Esserman should be proud of having such a great talent on their team.
Your service has been excellent, however, this vehicle is a lemon. How do I start a procedure under FL lemon law to return the vehicle?
thorough and thoughtful. scheduling easy. lyft service (and donuts) a nice touch!. Ciro was courteous ands professional
Everyone is always super pleasant and professional.
I just wish that whoever handles the car would be more careful to not dirty the seat or the inside of the door. I always have to wipe it down.
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