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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1992 reviews 68%
4 star 620 reviews 21%
3 star 60 reviews 2%
2 star 120 reviews 4%
1 star 145 reviews 5%
Review Us
William A.
5 out of 5
9/8/2022
Outstanding friendly service.
Joseph N.
5 out of 5
9/7/2022
Always good service. A little long wait today but you guys were really busy…
Ellen M.
5 out of 5
9/7/2022
Friendly and fast as always!
Jennifer B.
5 out of 5
9/7/2022
Ok
Danielle S.
2 out of 5
9/5/2022
I am extremely disappointed how things went. I was quoted 253.95 plus tax for 15,000 mile service. When my car was done, the bill was $316, $45 more then quoted. When I asked why I was told because my car (kia Sorento) needed 6 qts of oil and was charged $13.99 in shop fees. I can sort of understand the extra oil, but we should have been advised. What I don't appreciate is the added shop fees. I was forwarded to the assistant shop manager (sorry forgot her name) and she said basically that's just the way it is and she doesn't advise customers ahead of time either. I don't know how this is possible. Maybe she was just protecting her emoyee but found this explanation unacceptable. She did get the bill within $5 of the quoted price, but it's awful how the fees were just added without a care or explanation
Joseph C.
4 out of 5
9/5/2022
Matt DiDonato is excellent!!!
Elizabeth G.
5 out of 5
9/4/2022
Matt is a GREAT service representative. He is a great asset to Kia. I’m bring all my cars to him for service. Please let him know on his excellence. Best Regards Craig Gerace
Lynne B.
4 out of 5
9/4/2022
Ten mins after dropping my car off I received a call letting me know what exactly was going to be done and the cost. Greatly appreciated!
Angela T.
5 out of 5
9/4/2022
Thanks ????
Christine H.
5 out of 5
9/4/2022
Very friendly staff, kind and courteous easy to work with.
Kevin B.
1 out of 5
9/3/2022
Would have been nice to have the part needed for the safety recall on hand before scheduling the appointment to come up there and not have it on hand to fix my vehicle.
Stephen A.
5 out of 5
9/3/2022
The Best service
Carolyn A.
5 out of 5
9/3/2022
Quick and thorough service as usual!
Leroy B.
4 out of 5
9/3/2022
DOMINIQUE WENT ABOVE AND BEYOND SHE IS AWESOME!
Diego E.
5 out of 5
9/3/2022
Thank you for everything!
Bianca R.
5 out of 5
9/2/2022
Everything was great!
Charles W.
5 out of 5
9/2/2022
She was awesome. The service was done faster than expected. Great experience
Tyshawn P.
5 out of 5
9/1/2022
Excellent work, as always.
Joseph P.
5 out of 5
9/1/2022
As usual, my customer experience was top-notch and Katie W went above and beyond to make me feel attended to and well-informed Joe Palumbo
Kellie D.
5 out of 5
8/31/2022
Everyone was so helpful especially the girl that helped me customer service . She's out in the service area . Super sweet thank you.

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