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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1992 reviews 68%
4 star 620 reviews 21%
3 star 60 reviews 2%
2 star 120 reviews 4%
1 star 145 reviews 5%
Review Us
John C.
4 out of 5
10/1/2022
The service was fine I have no issues. But, I do have questions about a set of four tires which I bought and the manufacturer and model number and I'm concerned about the price I was charged. A phone call from someone early next week would be appreciated ****-****-xxxx.
Barry B.
5 out of 5
9/30/2022
The mechanic “Shane” is the best and Torey was excellent also . They both deserve my praises and they should get monetary compensation from Matt Blatt Kia for their great work!!!
Justin R.
1 out of 5
9/30/2022
Random part starts hanging from front of our LEASED 2021 kia k5… i call KIA roadside. Explain to them. They say it’s winch service. When I didn’t need any type of winch. They charge me $225 for the guy to just come and rig the piece up til we can get to kia. Day & a half later I take the car to kia. They can’t get my money back. They say we are the ones that damaged it & they can’t help. Then try to charge me $450 to fix it. Long story short u pay for coverage TO NOT BE COVERED!
Lou L.
5 out of 5
9/30/2022
Matthew was very professional and very courteous. You have a great employee in him
Anna N.
1 out of 5
9/30/2022
2 hours labor to change a fuse!! Get real!! Katie told me she would do something with the bill and then conveniently had the day off. I will never set foot there ever again.
Kenneth M.
5 out of 5
9/30/2022
Great company and great people to work with!!!
Nicole S.
5 out of 5
9/30/2022
Friendly, quick service.
Gloria C.
4 out of 5
9/29/2022
Fantastic!! Very kind!
Jennifer D.
5 out of 5
9/29/2022
Love my service coordinator Matt! Always a pleasure to work with
Richard N.
5 out of 5
9/29/2022
KADY always takes great care of me and I do appreciate it
David K.
4 out of 5
9/29/2022
From start to finish Katie was on point. She kept me informed about the status of my car and made arrangements for me to pick up my car after hours. On a side note, whoever does the hiring and training of the Matt Black team is doing a great job. I appreciated the helpful team ,I never felt ignored. Keep up the good work.
Christine G.
1 out of 5
9/29/2022
The car was brought in for a recall. My husband had to bring it for me. Appointment was at 8:45. He sat there for nearly 3 hours. It was supposed to be an hour. Next time they can fix the recalls when my lease is up.
Karen Q.
4 out of 5
9/28/2022
Always a pleasure! I was there for about an hour and half for an oil change...not sure of that is too long (felt on the verge of being a bit long) but it looked like a busy morning so understandable....
Nicole C.
5 out of 5
9/28/2022
Always have a great experience
Joseph C.
3 out of 5
9/28/2022
This service was for a recall but the first service call was for a service reminder to get my oil changed and tires rotated. the problem was they never reset the service reminder and i needed to come back to have it reset. that’s a waste of my time
Stephanie S.
5 out of 5
9/28/2022
Everyone one I came in contact with were very polite and informative. I will come back for service on my vehicle.
Andrew P.
2 out of 5
9/28/2022
Dominique was very friendly however she did not keep me updated on the condition of my vehicle.
Shontay D.
5 out of 5
9/28/2022
Dominique was very concerned and very helpful with helping me with my vehicle. I appreciate her so much! I want to thank her for her customer service
Kathrynne D.
5 out of 5
9/28/2022
Emily was kind, friendly, happy and very knowledgeable. Thank you Emily
Richard G.
5 out of 5
9/27/2022
Good job, guys! :)

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