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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1992 reviews 68%
4 star 620 reviews 21%
3 star 60 reviews 2%
2 star 120 reviews 4%
1 star 145 reviews 5%
Review Us
Hope M.
4 out of 5
11/9/2022
She was a sweet person. Two hrs was just a long time for a new vehicle
Edward W.
5 out of 5
11/7/2022
Very helpful all questions answered Very satisfied thank you.
Sandra L.
5 out of 5
11/7/2022
She was very understanding and cooperate did her job well
Jacob L.
5 out of 5
11/5/2022
Katie was amazing and so helpfull !!
Tom P.
5 out of 5
11/5/2022
Always professional, courteous & attentive
Elizabeth F.
4 out of 5
11/5/2022
Torey was great. She listened to our Kia’s problems and got things fixed in a timely manner.
Scott V.
5 out of 5
11/4/2022
Very nice and pleasant
Linda R.
5 out of 5
11/4/2022
Always happy with everything especially jay
Mark P.
5 out of 5
11/2/2022
Emily was very professional and friendly, Chou thumbs up on the service!
Leslie S.
4 out of 5
11/1/2022
Dominique was so nice and helped me with some of the logistics that I was unsure of. She is a great asset to your dealership and I hope to have her take care of me whenever my car goes in for service. ALSO a big shoutout to my sales lady Suzette who helped me out with an accessory item order when my car was in the same day for service. Another super asset to your dealership that was wonderful and made me feel at ease when purchasing my Telluride. Both very capable, smart and helpful women. Shoutouts to Dominique and Suzette!!
Pam J.
4 out of 5
10/31/2022
Dominique is great! Although whomever did my service forgot to change my air filter it was left in my car... I contacted Dominique to let her know. Pam J
Aubrey S.
5 out of 5
10/31/2022
Dominique is always friendly and efficient with every visit!
Danielle B.
5 out of 5
10/31/2022
Torrey was pleasant and knowledgeable.
Debra F.
3 out of 5
10/31/2022
Young woman who took care of me is lovely, can’t remember her name. I would like to consider a new lease when mine is over, approximately 5 months.
Diane B.
4 out of 5
10/30/2022
Danielle was very helpful in explaining the service costs and seeing that I was not charged for the router polishing.
Judy F.
1 out of 5
10/30/2022
Told part would be overnighted-but I never got a call-I called and told first available was Wednesday after I was told I would fit in on Saturday. After a hold Your representative said I would be accommodated. Dropped car off on Saturday at 8:45 and when I returned af 3:45 if was not done??,, Why ? Was been in finished ad J arrived so another 20 minutes was no big deal. Do appreciate the fitting in on the repair but felt I had to be the heavy to get it done. Though mission was accomplished so over all I am satisfied
Joseph D.
4 out of 5
10/30/2022
As always the customer service is awesome! Matt did a great job keeping me informed and making the process an easy one. I really appreciated Matt and the mechanic requesting another Sorento for my loaner vehicle, I would’ve been happy with any car but they took the extra time to do that for me. I’ve never had a loaner car given to me as an option before at other dealerships so I was very grateful for that. They really took great care of making sure I wasn’t inconvenienced and took great care of my car as well. I can only say good things! Thank you for always providing top notch service!
Ryan G.
5 out of 5
10/30/2022
Matt makes my service experience a pleasure. Please let him know he is an asset to Kia.
Susan S.
4 out of 5
10/30/2022
I tried to do survey but don’t know if it went through so I’m doing it again, Katie was amazing and very knowledgeable and compassionate to my problems with my jeep. Also Tory and another gentleman that first checked my jeep in was also was great. Your employees really did help me with my difficulties with Jeep which was very frustrating for all of us involved but your employee’s were great. Please acknowledge their worth. Thank you
Carolyn P.
4 out of 5
10/30/2022
Matt Didonato did an excellent job. He kept me informed throughout the repair process. He explained what was wrong in detail and the necessity of replacing the part.

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