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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1992 reviews 68%
4 star 620 reviews 21%
3 star 60 reviews 2%
2 star 120 reviews 4%
1 star 145 reviews 5%
Review Us
Jim E.
5 out of 5
7/28/2020
I received very good service from a very professional representative (Torey) who exemplified the integrity of KIA motors. Jim E
Mary R.
5 out of 5
7/28/2020
Tori was great as always.
Shawn C.
4 out of 5
7/27/2020
James took good care of my car and had it back to me in the said timeframe.
Iris D.
5 out of 5
7/27/2020
Love you guys great service stay safe...
Michael P.
5 out of 5
7/27/2020
N/A
Brandon A.
4 out of 5
7/26/2020
Yea
Russell G.
5 out of 5
7/25/2020
Thank you for awesome response and fixing the problem so i do not lose a Job you Tom And Jeff thamk you all very much
Deborah S.
4 out of 5
7/25/2020
A key fob would be an excellent idea for the telluride for remote control. Service was great and speedy!
Patricia B.
4 out of 5
7/25/2020
Last night in my time of distress broken down on the side of the road, Suzette gave excellent excellent customer service. Today your service team took wonderful care of my baby, my 2015 Kia Optima, and she’s home again. Your team is outstanding. If I have one comment to make, I hope you improve the hybrids so that if the battery goes you have some pre-warning to get it taken care of so you don’t just break down on the side of the road in the middle of the woods like I did.
Diane B.
4 out of 5
7/25/2020
Ok , thankyou
Melanie M.
4 out of 5
7/24/2020
Howie was attentive helpful and was willing to go over my questions no matter how many times I asked. When the repairs took a turn that was not expected he was willing to work with me on how I could best do that within my budget. I also not for nothing saw how he handled an irate customer who was in front of me. And he showed her the same level of respect that he showed me despite the appalling manner in which she treated him. He is an excellent employee and one of the reasons I felt comfortable returning the next day
Michelle S.
5 out of 5
7/24/2020
Always an exceptional experience thanks again.
Ernest R.
2 out of 5
7/24/2020
I was told prior to checking out that my engine Shield was in need of repair. Since I had not experienced anything prior to my visit, I opted out. On the ride home, I felt and heard the engine Shield dragging the ground. When I arrived home, I stepped out of the vehicle and saw the shield clearly hanging from the bottom of the car. I do not believe the shield was damaged to that extent prior to my visit. I was told a new Shield would cost $350 and that labor to repair it would be $150. A total of $500. I have since ordered the part myself for $50. It appears to go on with 10 standard screws. I have no mechanical experience, but believe I will complete the job myself in under 10 minutes.
Michael A.
5 out of 5
7/24/2020
Excellent fast service and a very very nice staff
Pam B.
1 out of 5
7/23/2020
I came in expecting to the already high price of $54.95 for an oil change and ended up leaving spending $94. They convinced me that I needed a tire rotation. Also, why do I pay for these services? I thought leased vehicles included all the services.
Frances W.
4 out of 5
7/23/2020
Explained everything being done during my service and any it needed to be done. Extremely friendly and made me feel welcome at the dealership even during the current health crisis
Shamirah B.
5 out of 5
7/23/2020
Thank you guys for everything..
Jessyfe P.
5 out of 5
7/23/2020
Great and friendly service!
Elizabeth R.
5 out of 5
7/23/2020
N/A
Andy S.
5 out of 5
7/23/2020
Outstanding service and very friendly personable demeanor!

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