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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1992 reviews 68%
4 star 620 reviews 21%
3 star 60 reviews 2%
2 star 120 reviews 4%
1 star 145 reviews 5%
Review Us
Anna S.
1 out of 5
8/1/2020
I brought my car in for a oil change and the next day my engine light came on. Howard and I have not been able to connect and of course it is Saturday. I would like to make an appointment to have my car served. I have to go to work on Monday morning. I would like to connect with someone in the service department to schedule an appointment.
Myah C.
5 out of 5
7/31/2020
Great service! Fixed my problems completely & customer service was astounding! Thank you
Christine A.
1 out of 5
7/31/2020
I was there today for an oil change, air filter change and tire rotation. After leaving I noticed none of my valve caps were put back on my tires. Otherwise the service was good.
Rashmikant D.
1 out of 5
7/31/2020
Horrible service. They do not know and not even trying to fix it properly.
Lydia M.
5 out of 5
7/31/2020
Everything was fine..
Christopher C.
5 out of 5
7/31/2020
Torey was very accommodating and was able to help me within the same day that I needed service!!!
Paul D.
1 out of 5
7/30/2020
3hrs for an oil change and and tire rotation
Sharon F.
2 out of 5
7/30/2020
Dont know who the rep is thats mentioned in the survey but the girl in the garage had an attitude. Car was washed but not clean. No indication of being sanitized. I had to tell the man when I called to schedule what service was due and the mileage. Shouldn't he know that? On the other hand...The guy who checked me in and out was great.
Kyle N.
5 out of 5
7/30/2020
Everything was quick and easy, i love kia
Solomon A.
5 out of 5
7/30/2020
Wonderful people. They were very nice, friendly, and helpful.
Matthew O.
5 out of 5
7/30/2020
Torey is the best. She is very kind, sweet and a pleasure to do business and a great smile. MattBlatt is lucky to have her
Nichole S.
5 out of 5
7/30/2020
Offering the rental is wonderful! I was able to get to work and my service was completed very quickly. Thank you
Tracey J.
4 out of 5
7/29/2020
Matte black, your Associates did a good job????
Janet L.
1 out of 5
7/29/2020
They were supposed to rotate my tires but could not find the key to unlock my wheels. I was sitting in the waiting area And nobody came in to ask me where it was. I find that totally unacceptable!!!!
Cezario G.
5 out of 5
7/29/2020
Keep up the good service, thank you, to all matt blatt Kia employee who who made my vehicle safety on the road again..,
Fatimah C.
5 out of 5
7/29/2020
Always Great service
Novelette R.
1 out of 5
7/28/2020
I was not kept up to date on what was happening with my vehicle. I brought my car in Tuesday night. I called on Wednesday. Was told I would get a call bk when KIA approved engine so that I could get a courtesy car. I called on Thursday heard Jim was not in. No update Called Friday morning then again Friday evening. Was told Jim was ill..hope he is doing well, and manager left for night. Was also told there are no courtesy cars available. Called Saturday morning. Jim was not in. No vehicle for me to use. I told the rep that I am eligible for an outside rental...then a car came in. I got the run around Was told my phone mailbox was full, but I've been getting texts from Jim. Never got a text to contact MattBlatt
German Z.
5 out of 5
7/28/2020
Very good
Russell G.
5 out of 5
7/28/2020
Mattblatt Kia is the best service department I have ever been to .Tori does a terrific job.
David F.
1 out of 5
7/28/2020
1) I thought I read where the valet service was waived over a certain price. That did not happen. 2) one text said my car was done and to come pick it up. But a different person emailed and said they would deliver back to my house. I didn’t get that one until I was back at the dealership.

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