Service Center

Real Reviews From Verified Customers

Christian D.
2 out of 5
10/30/2023
Your system keeps timing out I said no did I receive good service if you’d like to discuss please give me a call because this is the third time I’m trying to send this.
Richard S.
5 out of 5
10/29/2023
Mathew Didonato has been nothing but great in everything he has said and done. He is honest and trustworthy. He is the reason I keep coming back to have work done on my car. The work done on the car is also great work.
Russell G.
5 out of 5
10/28/2023
Thank you Emily Figueroa very helpful
Hazel B.
4 out of 5
10/28/2023
I’m looking for a flat tow vehicle, I forgot to check the encore and it has to be up all 4 tires on a trailer. Would like to find something maybe an even swap? I’ll be in on Thursday to complete the brake job, perhaps we can look at what you can do for me. Thanks
Kathryn S.
2 out of 5
10/28/2023
Please review my recent service, documenting 3 visits over the past 3 weeks. 1st visit was for typical service & I was told brakes, tires were fine. Upon arrival, I advised the driver side door needed to be adjusted due to a creaking sound & was told I had to make a separate appt for that. I then brought the car back the next Friday for that adjustment. When finished, I appreciated no charge, however,was told my back brakes were at a “3” & needed to be replaced quickly! Why wasn’t that crucial info relayed to me the week before?? Someone missed something??? Now, I had to make the 3rd consecutive Friday appt for 10/27!! I arrive on 10/27, check in, & since this appt will be longer, I request a loaner to run errands while waiting. I was told no loaners were available. I am now stuck in the waiting area from 11:00 AM to approximately 1:45 PM. I recd no notices or updates while waiting. During this time, a person was using a cell to watch/listen to a podcast which all could hear & another person conversing, via speaker phone. While I realize the dealership cannot control rude behaviors, a sign or reminder to be considerate of others is suggested. When my car was ready, I was called by the rep, paid, & advised the key was in my car. I stopped at the car wash on the way home to wash & clean my car. Obviously, I am disappointed and dissatisfied with having to schedule multiple visits and most recent experiences.
Dawn I.
5 out of 5
10/27/2023
Quick and professional
Kathleen L.
5 out of 5
10/27/2023
Torey was great even had my car washed when it was done.
Thomas B.
3 out of 5
10/27/2023
I asked for a tire rotation and didn’t get it no big deal but on my invoice it said I need it
Noelle G.
5 out of 5
10/26/2023
Great customer service, provided me with all the information I needed.
Timothy L.
5 out of 5
10/26/2023
I love my EV6
Paul R.
5 out of 5
10/26/2023
Emily was professional and polite
Joshua K.
5 out of 5
10/25/2023
Excellent care, great environment, fast and sufficient
Thomas C.
5 out of 5
10/25/2023
Matt, Very professional, explained the issues I was having with sorrento. Will take care of the issue. Thank you
Karen A.
5 out of 5
10/25/2023
Tia’s Potts was the service writer who helped me & he was very friendly & helpful. (Didn’t see Katie)
Maureen G.
5 out of 5
10/25/2023
Everyone was so helpful and nice. Great team working for you.
Melissa D.
1 out of 5
10/24/2023
My vehicle maintenance light should have been re set after the service and it was not. My radio station was changed and was on full blast when I started the vehicle . There is no sticker indicating the oil change and mileage for next.
Francesca B.
2 out of 5
10/24/2023
Dominique was extremely accommodating! She understood my concerns and did her best to get them fixed. However, I still have concerns about my keyless entry setting.
Ellen L.
4 out of 5
10/24/2023
The car is my husband, Ramneek Singh’s, car. It was financed in my name but he was paying the loan, and has fully paid it off 1.5 years early. We brought the loan satisfaction documentation to NJMVC and now the car is titled in his name.
Joyce S.
5 out of 5
10/22/2023
Matt was very pleased ???? and informative about his work I liked him
Lisa L.
5 out of 5
10/22/2023
Exceptional as always !!! ????

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