Our appointment was scheduled at 10:30am and they didn’t start working on it until 1pm. Then I found a used bandaid in the front seat of my car from Walgreens that did not belong to my family as we have not been to Walgreens since last year. Sanitary practices need to be strengthened at your facility. This was just gross...
I Think 75dollars for just a oil and filter change was a lot
Always great service and updates I may need to keep my Toyota running at its best.
Darin does very well. I TRUST him.
Kris did an excellent job even after we had to reschedule our appointment multiple times! Thank you for your excellent customer service at Pappas Toyota!
Patrick is the BEST. Knowledgable, helpful, trustworthy excellent customer service!!! Thanks so much Patrick!
Very Good Service. The technician was excellent pointing out problem areas and suggested some of their pre-owned models.
As always Pappas Toyota was very helpful and did an extremely good job on my car.
Great service as usual at Pappas
He was great helped me with everything and kept me informed at all time really enjoyed dealing with him
Very helpful and professional
Chris always does a phenomenal job when I get service done on my car. Also, they finished working on my car very quickly. Much appreciated.
Thank You for a wonderful experience!!!
Your prices are too high for the additional recommend services, especially the battery, $176 is rediculous. Like $50 too much
Very helpful and efficient
Very helpful and efficient
I was randomly assigned this service manager when I contacted Toyota regarding a possible recall on a used Tacoma I recently purchased. I traded in a 2006 tacoma that I bought brand new years ago and there was a recall on that year so I called to inquire about a possible similar recall on the frame on my new 2012. When he first looked into it on the phone call he was not sure if they would take care of that if this dealership, so he told me he would return a call after looking through the recall. After a few hours he called back and said that I needed to bring it in so they could look it over and see if this is something they could take care of.
I scheduled an appointment and brought my vehicle in in the middle of a weekday and left it for over an hour. When I was contacted to come pick up my vehicle I was told that, not only could the dealership not handle this recall, but that the technicians at this particular dealership are not even qualified to determine if a recall action is necessary. I was told to contact a dealership over an hour away.
I am frustrated that this communication could not have taken place over the phone and I am wondering why I need to bring my vehicle in when there was absolutely nothing to technician here to do about it. It was inconvenient and a waste of time, and the service manager should have known better.
I like you guys. Thanks for being great.
As always the Gino and all the service people were excellent. I will always bring my cars to Pappas
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