Pappas Toyota Auto Repair Service Center

I won’t hammer Patrick on a survey so no worries but I will be completely honest. I’m a service advisor as well at Bommarito Nissan so I understand how surveys indicate ones pay. I wouldn’t dare do that. Today was my first service on my new Toyota Camry and I was dissatisfied with the service. I pulled into service drive, I open the door he asks for the mileage, doesn’t greet me, not even introduce himself or ask my name. Does not even look me in the eye one time while writing up my ticket. He just seemed very annoyed from the get go and to me that’s completely unprofessional. I do this job every single day and understand how annoying it is, even to write up a first free where you know you aren’t making a ton of money but I know my next appointment I will not be dealing with him. The technician (Scott i believe) brought me to service drive and went over everything with my remote connect and it was a simple error on my part and the guy I talked to with Toyota over the phone and turns out i just needed a different app as well. Scott had me in and out relatively quickly and didn’t waste time. Once again I will not hit him on a survey by any means but I think he should treat customers a little differently, I wouldn’t dare act that way to my customers because I know how a bad service or survey looks on me and my pay.

Ok

Staff was very nice. Service was quick.

Courteous & professional staff. Repair work was done in a very timely manner & to my complete satisfaction!

I trust of our cars to get the best service from Gino. He is outstanding!

The staff and workers were very nice. Very professional . Answered all my concerns as I wanted to make sure I could social distance. They had an area that worked and I felt safe during this Coronavirus19.

Completely satisfied as usual you guys do good work thank you

Quick service. Thanks! Ken

You are the greatest.

We are always satisfied with your service

Courteous service

Find you have raised your prices significantly.

Dave got me in and out in a timely manner. Thank you for listening to my recommendation after my last service appointment not requiring a signature on the paperwork.

Gino was extremely helpful and I appreciate the work he put into for getting my car fixed.

He’s awesome

We were happy with Patrick, but each time we visit we are told something different and what the car needs. Example we were told from Dave Shoees we need a belt replaced, but on the next visit Gino told us the belt was fine. We requested to have the belt replaced on this visit but Patrick again said they belt was fine. Conflicting information causes distrust.

Chris is the best!

Chris Bank did an incredible job!

Good communication and made the visit super easy!

Dave did another great job. Kept me informed and was very informative. The tech Joshua did a great job repairing my Tundra. Thanks for everything.