The person who scheduled the appointment over the phone misinformed us about multiple things.
My vehicle spent 6 hours in your shop today and not one thing was repaired. If my appointment was scheduled 5 days ago I would think that a quote could have been provided and something could have been fixed today. It appears that a LOT OF unnecessary diagnosing was done. But none of the diagnosing I requested was addressed.
Friendly service approach and friendly follow through. Well done.
William Chaffee was very polite and patient while I asked my questions. He explained my vehicle diagnosis in a way that was understandable.
Dave Ferguson was a great person to work with he answered all my questions and took great care of explaining everything that was done to the car.
Bill is the only Service Manager that has been with Toyota as long as I've owned my Scion.He is great! We'v? become friends over the years and I always seek him oút when I have my car serviced! I trust Bill and value his service and advice.
I have always had great service at Newark Toyota
I brought the vehicle in earlier than the appointed time and was worked in timely and efficiently. Great job! Thanks to the service team.
Every thing was done in a classy style
Very helpful, very polite, excellent communication skills. He is a true asset to your team.
Bill is great! He always explains what work needs to be done and keep me up to date.
Cheryl was helpful and kept me in the loop with the car.
Very disappointed at the service I got.
The van is humming along nicely although the tire pressure light went back on again.
Cheryl was professional, courteous and easy to speak with about my car service. She did an excellent job at making this a good experience at Toyota.
I was very satisfied as always ty mr.lopaz and newark toyota
Dave Wagner is terrific. Really appreciate his responsiveness. He remembers my name and is a pleasure to work with. We send all three of our vehicles to him. Thanks again.
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