Newark Toyota World Auto Repair Service Center

Excellent service!

As always Dave's help with my service appointment was truly outstanding. I make it a point to seek him out to handle all my service needs.

Great customer service. He was very pleasant and helpful.

Dave was very courteous and had my car back when promised.

Great customer service

I like to thank Derick McKie and the management team with their response to the problem. They went beyond what I expected. I will continue to be a satisfied customer of Newark.

Brian did a great job 4 me

My appt was at 10:45. I did communicate by text in the morning (not sure who was answering). That was appreciated. But by 2:30 I had not heard anything so I texted to get a status update. I heard nothing back. At 4:30 I called - I was told that l would get a call back shortly. I heard nothing back. At 5:30, wondering if my car was done, if I needed to find a ride to Newark (from Wilmington) I called again and expressed my frustration at not hearing anything back. I did get an answer at that point that my car would be ready shortly. I just needed to have better communication to plan my work day and transportation to get my car. We were juggling several schedules things late afternoon and I wanted to plan better how to get to Newark to get the car. I realize people may be short staffed. I am working full time as well and should have been able to get a status update to plan better. And then I had received coupons by email for both an oil change and tire rotation, both of which I had done. But you can only use one coupon?? I did see that it stated that on the coupon but that is ridiculous. What is the point - I would imagine many people get both done at the same time. All of this why I try not to come there for service. It’s just a frustrating experience.

Always a pleasure to work with Newark Toyota.

Brian was courteous & understanding. I appreciate his willingness to ensure I was a satisfied customer. Also my previous visit felt like a nightmare due to ridiculous service time. This visit took less time than was estimated & was a joy. Thank you Brian.

Fast service and they kept me informed

Thanks for a job well done

Too expensive - price is not right. Nearly $500 fot transmision anr radiator fluids!

How is Bill Chaffee?

Nice job. I hate dealing with service departments, but yours is great. Great experience.

Brian greeted me pleasantly immediately after I drove into the garage. He got me signed in quickly, answered my questions and had my car done even earlier than promised.

Excellent!!!

Jeffrey was excellent! Very knowledgeable, thorough, and courteous.

He was excellent and letting me know exactly what I needed to do and how much it would cost and how long it would take and I appreciate his service thank you Bryant

Al was great to work with. I must admit that I was a little surprised that my 35,000 mile check up did not include an oil and filter change though.