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Real Reviews From Verified Customers

Service Center Review Summary

5 star 52 reviews 52%
4 star 18 reviews 18%
3 star 8 reviews 8%
2 star 14 reviews 14%
1 star 8 reviews 8%
Review Us
Karen C.
5 out of 5
11/2/2022
Thank you!
William K.
5 out of 5
11/2/2022
Please that we are making good progress on warranty repairs on our Winnebago.
Thomas R.
5 out of 5
10/28/2022
He was very helpful. I was physically unable to do anything so he pitched right in and helped. Kudos and thank you very much Tom and Nancy Ransom
Margaret R.
2 out of 5
10/22/2022
Maintenance and repairs were not completed prior to pickup. Will have to bring trailer in again so work can be completed. Knew this might happen in advance so not upset just disappointed. Would really appreciate it if you could find the source of the water leak in the shower. It has leaked since purchase. Workers did not clean up after their work inside my trailer. Would appreciate it if they would do so when we bring it back. Service personnel were nice and helpful. Thank you.
Brian H.
1 out of 5
10/11/2022
You still have my unit after almost 4 weeks, have been promised calls by the end of the day no less than 5 times and have never recieved one. Ounce we purshased our unit from acworth everything has been horrible. Open roads has had possession of our camper for 3 of the last 12 months, scariest part about its isthe repairs are very minor. Please feel free to reach out to me to discuss further if you wish. At this point I just want my camper back so I can take it to a competent company.
Jamie G.
1 out of 5
10/5/2022
Elizabeth has been great so far, but we are not done and very unhappy about the continuing problems with our new camper. We have been camping at Navarre Beach since Saturday. As soon as we set up we found out the slide wouldn’t not roll out. It is jammed. We also found out the first time we went to shower the hot water heater stopped working. It turned on and heated up once and then quit working. The thermal coupler is bad for the second time.
Johnny H.
5 out of 5
9/20/2022
All good
Deborah G.
4 out of 5
9/12/2022
She fit us in for a recall service while we waited! It was awesome!
Walter H.
5 out of 5
9/2/2022
Great experience and very chatty, made you feel right at home
Neil D.
2 out of 5
4/15/2022
Electric cord was lost or stolen. Unit wasn’t repair for weeks. Warranty approval was delayed beyond reasonable. Last of the repair wasn’t completed for two additional months. There was lack of communication although the process. It is unlikely that we will ever buy again fro you or have any service work done.
Joshua S.
2 out of 5
4/11/2022
I have had no response from the dealer on the service order I put in almost a year ago.
Mike W.
4 out of 5
3/30/2022
Everything got squared aeay
Debra C.
1 out of 5
3/20/2022
Upon picking up our unit, all items on our list that needed repairs was not completed
Mike W.
3 out of 5
3/19/2022
Unit needs a little more help bringing it in Monday for more help thanks!
David C.
5 out of 5
3/17/2022
Very nice to work with.
Robby D.
5 out of 5
3/9/2022
Eric was very courteous and knowledgeable. The technician did an excellent job.
Jack F.
3 out of 5
3/8/2022
You did an excellent job getting the door to close temporarily. I hope you install the new door soon so I don’t need to worry that it will slip off its hinges again.
Robert W.
1 out of 5
2/10/2022
The service Department is aware of our dis - satisfaction and is working with us to correct problems. Anymore explanation - please talk to BEN
Traci Z.
5 out of 5
1/23/2022
Excellent customer service. It’s a pleasure doing business with people that care!
Nichole B.
4 out of 5
12/31/2021
Thanks Eric and all involved for taking car of us. Happy Year ffrom the Smokey mountains ????????????

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