McGrath Volvo of Fort Myers Auto Repair Service

Ok

It was a smooth and easy process

Mr. Valdez was very helpful and pleasant and took the time to answer all of my questions.

My appt was for 1:30...I was there at 1:00 pm...I got my car back at 5:PM.. that was a long wait for the wheel align service should have been done in an hour ..yes .. my regular shop was booked till may 12 so I tried mcgrath Volvo My wife was not too happy geo thier/ for Helen thier

The service department needs someone to answer their phones! It took several days and many phone calls to communicate with the service department! They never pick up the phone. You have to leave messages that either get overlooked or ignored. If they do call back it could be the next day and if you miss the call because your on the toilet or in the shower, the process starts all over again. After over a week of trying to get an appointment for service, finally Jacki set up On Call to have my car towed in. I must also add that as sweet as Jacki is to talk to and as much as she tries to help, she also has a problem with returning phone calls at times. She says she’s too busy on the phone with other phone calls. Maybe you need more people on the phones, you think?!?! Oh and the other problem was to actually get an appointment because the service department is too busy. Their reason was, that everybody’s leaving Florida to go up north and have their cars checked. Again I believe you’re understaffed!

We appreciate the car wash

Jackie is the reason we continue to buy Volvos.

An appointment at 8:30 AM was the first one in apparently there’s a lot of confusion argumentative employees and employees coming in late

Car was not washed or vacuumed inside. Way behind schedule in appointments.

I am appreciative of the excellent service. As a customer I feel that I am getting 100% effort from the Volvo team.

Courteous and handled my issue.

Jaquie as usual was awesome…

Jackie's an asset to your store.

Jackie was great

Volvo needs a better solution for 2022 vehicles for a 2 inch hitch

Jacqueline is worth her weight in gold. You need to keep her. Great asset for your dealership!

I am not sure you got my comments I am very glad I came again to talk to Herbert He is truly great asset to your company His interaction with customers is professional and with great care And desire to help

We bought our GMC from you a few years back. We love the car and the service Jacklyn provides me every time I’m in there!! Cudo’s to Jacklyn!! Keep up the outstanding work. We all appreciate you.

Jackie is great

Excellent customer service. Very professional and helpful