Always receive consistent and excellent service from Fred Beans Subaru. Jesse is terrific.
Everyone was very pleasant and attentive.
I had a great experience with Subaru.
Jesse has been extremely responsive to all of our needs. He is a great asset to your service department.
Just getting my cargo cover back
The guys at the front desk are really nice! They are very efficient and are great to do business with. I’m very pleased with my service.
I don't know why, but I came to the dealership expecting to be UNsatisfied. I thought I'd hear, "You shoulda bought the extended coverage. We told you the parts were expensive!" NO. I was promptly and courteously checked in. The person checking me in took copious notes and asked questions to make sure he understood my concern. I was directed to a comfortable waiting area where texts kept me up to date. After a short time, a text directed me to the front desk where Jesse explained that more time would be needed to properly diagnose the problem. He picked the phone and called the loaner fleet and I asked if I could have a car that was comparable to my Ascent since my wife needed the car the day to bring medical supplies to clients. Jesse got me a 2020 Ascent Limited! (My car is a beautiful 2019 Ascent Limited that I bought from Beans last year!) Mark called me the next day to say that, not only was the problem fixed, but a new problem (the battery seemed to drain too fast) was found and fixed! When I picked up the car at 730 AM the next morning, Mark met me at the desk. My car was behind me and ready to go before I had even given the ONE signature that was asked of me. Not the ten signatures and initials that were needed at other dealers! Mark walked me around the car, showed me what must have caused the problem, explained the repair, and offered to follow up personally if something didn't go right. Next thing I know, I'm driving out the door and I arrived to work on time. (I had called my boss earlier that morning to say that I would be late because I was picking up my car from a dealership!) Cost to me: $0 On a 5-star scale, Mark and everyone else involved gets 6 stars. I am going to post this good experience on my social media accounts. Thank you!
Found several quarters in center armrest. Thanks to your honest mechanics. Also thanks to Jesse Brodman for keeping me up-to-date on car status.
Great service! Thank you!
Professional & Prompt. Appreciated the service 100%.
Everything went good and Jesse kept me informed.
I’ve discussed my concerns with Ed Kirkwood(I think that is his name). I wasn’t overly pleased with my conversation with him as well. After he FINALLY acknowledged my feelings of dissatisfaction, he asked me what he could do. Since there wasn’t much he could do to change the situation, I asked him to reduce the amount I owed. He said he would do that, When Mr. Brodman contacted me to say the car was finished( a day after I thought I would get it back) I asked him if Ed spoke to him. Ed hadn’t and Mr. Brodman had to talk to Ed to discuss my discount. It did not make me feel like Ed took the time to follow through and take care of me.When I came in to pick up my car, I did get a discount. The quality of customer service I received for this service visit was sub par. I heard a miriad of excuses for things, which seem to be standard excuses that are spouted out, not always making sense in my situation. To avoid future dissatisfaction from myself, or other customers that you are servicing, a clear explanation of how long the service will take , especially the possibility of it not being done on the day you anticipate should be made clear. Not everyone has availability to pick up their vehicle the next day. I also think that some sensitivity training for your customer service reps would be beneficial. My experience has been that I’m not even done my sentence and I’m cut off and told something to just move things along because they are busy. I often feel unheard and unimportant. I feel we are good customers and a business should value that.
Eva Baltrusaitis (William’s wife and the person who always brings the cars in for service)
Great job... car delivered when requested. Thank you
Very helpful and quick to get info to me. Thank you!
Yes, Jesse delivered as advised. I was stressed about the situation, but Jesse and his team came through. Thank you!
Jesse was helpful but I spent over $1300 for service and I don’t even get a basic car wash or my floor mats vacuumed. I think that’s a missed opportunity by Fred Beans.
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