I am unsatisfied because of the miscommunication there. I came in on June 5 for an oil change and a noise complaint. Jesse Brodman took care of me and we had scheduled the seat repair for June 19th. After dropping off my car for the repair I get a call from Minh giving me the same diagnosis I received 2 weeks earlier. So because the part was never ordered I had to wait an extra 5 days plus another unnecessary trip to the dealership. Minh was very nice about it but when I picked up my car I mentioned this to Jesse and his only explanation was that he wasn’t at work on the 19th. When I asked him who was at fault for the part not being ordered all he said was it wasn’t him. His reply was “Well everything’s fine now”. Like the inconvenience was no big deal. Sure, not for him it wasn’t. I never received an apology and that is just bad business. I would just like to find out who was at fault and let them know it was an unnecessary inconvenience. And an apology would be nice as well.
My tire had lost pressure to a reading of 13. I filled it at Wawa and drive it over. I was told no leaks were found. Next day it is reading at 32 while the others are still at 36, which is showing there is indeed a leak somewhere. I will have to bring it in again tomorrow morning.
It was a positive experience, but Mark seemed a bit distant & not so warm & friendly as the staff usually is.
The service & communication about it was timely, but texts at the conclusion of the work were not so responsive.
I can say I was completely satisfied. Mark gave me good counsel regarding decisions about the repair work.
But there was a shortness in his communication at the end of the process that struck me as not the norm.
Everything seems to be done correctly. They tried to charge me $100 deductible though, luckily I looked at my warranty agreement and got that removed
Mark took time with me on the phone ahead of time to explain the new no-contact procedures in place for protection against the spread of coronavirus, which was very appreciated. The car was done earlier than promised and everything was perfect.
You put Keenan Motors to shame . Fred Beans consistently delivers the kind of service customers applaud . Well done .
Great service that was safely conducted in the current pandemic situation. Thank you!
Mark was great as always. He is very professional, helpful and friendly. He explains everything and treats me with respect. I always have a very good experience with him and the service department.
Our car was ready for pick up when Jesse said it would be. That means a lot.
Great communication as to process of repairs
This was our first experience having our car serviced at Fred Beans and the experience was completely satisfying. It’s a little farther for us to travel to Fred Beans but well worth the effort. Everyone was very nice and kept us informed of the status notifying us as soon as the car was done. Thank you!
Prompt service and very impressed with COVID precautions. Great service all around
Just disappointed that this was found on 3rd trip in 4 days. Still need to return for the hub cap that went missing after state inspection which required replacement of 2 tires.
My fear moving forward: this is the second time for the same issue; now it is under warranty. What if I have the same issue at a later date? It is an electrical problem with the passenger front seat window. Thanks Kathy
We appreciate the courtesy of your employees,
Dropping off and picking up were smoothly arranged.
We appreciated the contacts when received/as work was being performed/and when ready.
Disappointed not to have car washed and interior cleaning when finished. We’ve been spoiled by other Subaru dealers !
Car seems to be working just great
Jesse is always very friendly and professional, with a pleasant disposition.
Mark was amazing. Attentive and informative. Answered any questions and went above and beyond. Thank you Mark!!
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