Ronald could not have been more open and understanding.. he’s a good man!!! As was the man who delivered my car when it was completed. Thanks for a job well done!! Nancy V
Im satisfied withbthe service thou i dont have an appointment still im accommodated thanks
The one who assisted is very professional in dealing with customers i really appreciate hownhe explain thinga to be done
Adriana did a great job in explaining any technician recommendations. Overall great customer service
I WAS GIVEN A WAIT TIME OF 1HR-1HR30MIN AND ENDED UP WAITING THREE HOURS. YES I UNDERSTAND THERE ARE MORE CARS AND MORE PEOPLE BUT YET THIS WAS WITH AN APPOINTMENT. NOT ONLY THAT, THERE WERE NOT ENOUGH SEATING INSIDE SO I WAS OUT IN THE SUN FOR ABOUT 2HRS WITH NOW A SUNBURN. NOT ONLY THAT, WHEN I GO ASK THE LADY IF SHE CAN GET A STATUS ON MY VEHICLE SHE RUDELY TELLS ME THAT I HAVE TO FIND MY ADVISOR FOR ANY INFORMATION. AFTER THAT I GO LOOK FOR HIM AND COULD NOT FIND HIM BECAUSE HE WAS ON LUNCH TO ONLY FIND OUT MY VEHICLE HAD ALREADY BEEN FINISHED BUT WAS NOT NOTIFIED BECAUSE MY ADVISOR WAS ON LUNCH AND DIDNT TAKE MY PAPERWORK TO THE RUDE LADY.
Poot customer service 170.00 to check the floor map in the back. Not willing to help at all.
Ronald was great.
Technically savvy
Intelligent
Customer focused
Mechanically inclined
Ronaldo explained what was wrong with my vehicle and a non-technical and technical level. He was patient and answered all of my questions to put me at ease. I’m glad he and the technician working on my car were able to (hopefully) solve the issue with my vehicle.
I’ll come back just for Ronald again.
Thanks again!
Had an unfortunate situation happen, but Bryan was able to fix it with ease and professionalism. Thanks a lot for the service!
Too much waiting, 4hours just for change oil and car rotation even if you have an appointment..
This is my third time and today they didnt even bother to clean the car like usual... when u arrived, they will just get your name and number and thats it, go to the waiting area.. nit the usual visit i am used to be.
Keep 8n doing the great job the company is doung
I am completely satisfied with the professional service I received from Robert Gonzalez.
Ronald was very friendly and detailed with the work needing to be done. His help is greatly appreciated.
I paid 750 for service car wasn’t even car wash and clean for me as courtesy but car got fixed well .
Jon was fine. The problem was that I brought my car in to have the alarm fixed; they told me it was, but a few hours later I had the same problem.
My fault. I should have made my appt. for earlier. Ten mins late to check in , which then took 20 minutes!!! 1st service on a leased Prius should not take 1 hour 45. My bad....? 3 rd time on a lease so not my first rodeo....plus people w/ out a mask. Enforce the rules! Not that hard to do. I work retail I give a mask to those who aren’t wearing one.
The dealership called us and asked that we make an appointment for a recall repair. However, several hours after we brought the car in for the repair, the service technician called and said he did not have the part, so the car had to be held overnight. We had to come to the dealership to get our child’s carseat. The technician should have made sure he had the part before scheduling our appointment. When we Brought the car home, we discovered the door lock switch was inoperable on the same door that was repaired for the recall. So now we have to bring it back. That is three days in a row we have had to travel back and forth because of the technician’s and mechanic’s failure to check their work.
Mr. Zeke was very nice. Thank you fir your service. I appreciate it.
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