Carson Toyota Auto Repair Service

María Guadalupe is awesome. She explained me the details of the service that my car needed…

The car was not delivered on time as promised. After paying and submitted the ticket for pick up, we waited for at least 45 minutes for the car to be deliwered

Sadly had a bad experience waited 4 hours for my car to be ready when Jimmy told me it would take 2hr and 30 min wait my brother was their for the same service and he was out of their before his estimated wait time. I called while I was their to check status they transferred me to his office he didn’t not pick up I even sent a text that was sent out when I brought in my car to check status no reply I got up asked the cashiers she stated my car would be ready in about 30 min she had called jimmy in his office after 10 min go by I finally I get a notification on my Toyota app stating my hood was open so I was literally waiting their for no reason if I would of had not said anything I would of probably be waiting there till 5:00pm according to the paper work that was the delivery time and like how I mentioned my brothers stated 2:30 m appt time was 9:45 I didn’t leave their till 2. No apology was made for that 4 hr wait when it only should have been 2hr 30 min so I’m so disappointed at this Facilty customer service.

Bryan said wait for two hours but it took me four anihalf hours and no body tills me why it tool that long

Great customer service skills. Very timely and attentive. Great job Steve V.

Susanna was very nice and very accommodating. We were in and out of her office within minutes which included her recommendations on our service.

Very nice person !

It went Great and I got lucky I'm happy Thank you

great job..

Patricia showed excellent customer service. She went above and beyond to meet my needs. Excellent personality. She made this process comfortable and kept me notified during the completion time. I would love to deal with her again. I am in sales and Patricia put the customer first as it should be. The first time around I had a robot for a service person. This time very pleasant. I would deal with Patricia any day again.

Thank you for asking for my opinion. I’ll be direct. I found Jimmy Nowell to be rude, sarcastic and extremely unhelpful. I won’t be returning to Carson Toyota.

Repair not completed, waiting for part.

No comments

Job well done!

Just plain happy.

She was nice.

Yes, Jimmy and everyone else took very Good care of my car and I thank everybody. God bless!

Thank you guys for good service.

Thanks Jonathan! Great job

Great job Adriana