It was a pleasure dealing with JD.
Outstanding job! Thank you
There wasn't really anything wrong with the service performed on the vehicle but my issue was with my bill afterwards. I had originally scheduled to get my oil/filter changed and quoted me around $75. She came back afterwards and told me there was a safety concern with my brake pads and brake fluid. Since they were down almost to the metal, it was suggested that I get them changed. Not I would not have cared if it cost a little more but if there was going to be a big difference in price from my original service I assumed they would let me know before proceeding. When I went to pay, my bill jumped from $75 to over $500. I do not like to have unexpected bills like this, especially with the issues with work loss. I don't understand why you would not let the customer know that your bill will go up that much. This traps the consumer when they are not able to pay for their bill after the service is complete. I am from Pennsylvania and I have been to Toyota several times there and have never experienced this issue.
Marissa was very professional with her dealing with me.
Great service! Krystle was amazing
I was taken with Marissa and her professionalism in a very difficult time. She did a very good job of providing excellent service but more importantly she stayed her distant to give me great respect during this pandemic. I would use Price service again and would like to have her as my representative.
No problem just send me the survey via email.
Very great customer service not the first time I have had him attend to me and he’s always very helpful.
Attendance was very interested my problem and treated me with the greatest professionalism. Thank you
Very happy with the service provided!
Pleased with the follow up given by your sales manager. That action prompted me to rethink my decision about buying the car and the next day I bought it! Smart business!
I have faith in Toyota and Kevin was very helpful and nice man.
I had a marvelous experience buying a 2018 Prius C at Price Toyota!
Everyone from Sandy and Angela who answered my questions online and got Trevor to preview my credit, to Mr Revera showing me around the dashboard and Bluetooth connecting as well as all the nuts an bolts of the sale, to Ernie that worked out the financing, was a pleasure to work with.
Thank you for asking, Krystle.
Very grateful for the continued professional service! Thank you!
Yes I was well pleased by the service that I received today by the Krystle she went over everything that was being done to my car. She was so helpful, I will come again for service.
Very Professional and timely
JD did not listen when I arrived and tried to explain my extended warranty covering the service visit. He was dismissive of me again at checkout. Only after I told him a third time that my visit was covered by my warranty, then he took the paper and made a phone call to verify.
JD was not practicing social distancing. We are nearly a month into the Coronavirus crisis, and he seemed completely unaware of his surroundings. He stood too close to the driver door before I got out of the car and as I was retrieving my warranty info out of the glovebox, he was entirely too close to me. I felt pinned and I had to ask him to back up. He seemed annoyed by my request.
Based on this visit, I will not return to Price Toyota. I will drive farther out of my way to another dealership for my next service. Please do not contact me further.
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