Was busy w family guests & really appreciated Lemuel & team’s flexibility in working to schedule me in. Shuttle driver was friendly & appreciated. Mahalo BIM!
Service advisor was very friendly and knowledgeable.
, as always. He also provided helpful service. Ck out counter girl was friendly as well. Other than a little time delay for the whole process (car in/car out) entire service experience was excellent! Plus, got to chat with the great sales person who sold me the car 2 yrs ago while I was at the dealership too.
I left a review on google, couldn't be happier with Kovee and Jonathan!
While I did show up early for my appointment only one of two updates were taking care of on my car the most important one the safety recall with the ABS safe fuse has not been replaced I was told that I need to come back for another appointment that the part is not in stock now my question is if the appointment was made a week ahead of time wouldn't someone be able to check if what parts needed so that it's ready for the client when they show up for their appointment not having to come back a second time because they didn't order the part? I was told that I was going to be giving a call sometime soon regarding the safety recall I'm I'm still waiting
The wrong part was ordered, but the technicians assured me it would be replaced with the correct part at no extra charge.
It was hard to schedule an appointment months in advance. My husband had to physically go to Big Island Moors to schedule the appointment.When we dropped the car off, we were told it would be about 2 hours, but it was closer to 3 hours. It would appear the service department just doesn't have enough employees to give customers a convenient experience.
Very happy on May 31st everything was very good. Service department was excellent. My tires are doing well. Thank you for safety. Check Mr. Pali see you guys again.
Timely response to my question part in stock and installed within one hour. Easy payment options very happy.
Fast and efficient. Loving to new text message service where you can prepay for your service!
Left a call a week and a half ago about an issue I had since my last service I was told they would call me back. I still haven’t heard anything.!
Now I keep getting texts that my car is available for pick up when you don’t even have my car.
The service at Big Island Motors is always professional and courteous.
Next time call to say that diagnosis will end up costing double than what originally stated and why.
Great service, as usual, for the past 10 years!
Service personnel did a great job in communicating their timeline issues and working to accommodate my service on the day it was scheduled.
I was greeted and helped as I entered the service dept. Doors. Paperwork was ready to go and the hand off of car was smooth. Car was done around the estimated time and retrieving the car upon completion was fast and easy too.
Very satisfied with service rep. Very thorough explaining the problem and. Solution.
Lem is very friendly and knowledgeable.
Work was done professionally, but not in a timely manner. For truck yearly maintenance I had to wait 4.5 hours.
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