Nick Hernandez is the best and his teammate Ryan are extremely professional efficient and friendly. It is sreal pleasure to have my vehicle service at el monte Honda. Also they are impeccably dressed. Have great day!
Juan was great, kept me updated and went above and beyond to help me.
Ryan was very helpful and gave great customer service.
Have parts in stock prior to arrival to avoid a second return appointment to complete the job
The service department customer service is superior than any other car dealership! The text messages before, during and after are highly commendable and superior connections to the service department! I also enjoyed that they will tell you other repairs that are needed after a through review of the car! The waiting rooms are comfortable for both areas of TV VIEWING and sitting area in the showroom. Great job EL MONTE HONDA!!!
Good customer service for me is highly important. Getting acknowledged by someone and knowing I will be helped. Thank you and for fast service.
Ryan was very helpful. Thank u very much. I will definately continue servicing my vehicle at Nelson honda of el monte.
This my favorite honda deale, and i now live in long beach, but the el monte dealer will always get my business because the price and quality is top of the line. I drive 25 miles and that say something about your work. Keep it up thanks so much.
He was professional prompt and and consistently dependable. He is certainly one of the reasons I continue to use your services.
Ryan Pérez delivered an outstanding customer service experience. I am very appreciative for his service and his attention to details. I will be definitely asking for him for my next apt.
I took my car in at 8:00am and was not contacted by Ryan with what was wrong with the car. I had to finally call at 3:00pm to find out what was going on. I was not happy about that. I spoke to Pink who I felt was just trying to rush me off the phone saying that Ryan was at lunch and would call me back. I asked if I could speak to someone else to give me an update and then was told Ryan would call me in a few minutes with the cost of parts and labor which he call back in lass than 10 minutes. Was disappointed with the overall service.
Lost my disability place from my car at your service
Andy is awesome! alway's approachable & friendly. Make's me feel comfortable about anything regarding my Honda! Thank you for having an outstanding Employee!!
The only thing that I was not please with is that they would not honor the coupon that I mentioned online when I booked the appt with a young lady. Manny said it had to be presented initially so therefore we could not use it. I am going through a financial hardship at the moment due to a divorce. That coupon would of helped me greatly. In this modern time I do not understand why so strict with online coupon.
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