Car Pros Honda El Monte Auto Repair Service Center

I satisfy with Juan because is a good man he gives me a good service about my car Honda Odyssey and I like Honda thanks for everything

The words being used for serving

No good rid off

I just want to say I had such a great experience at Carpros Honda with Juan Montes help and guidance. He is very friendly and informative with what you need base on your situation and make the problem fix effectively. I will definitely be returning in the future if I need any other assistance and I highly recommend getting your Honda’s checked here .

Thank you.

Gabriel is trustworthy, clear, and communicative every time he handles my vehicles.

He was very nice, professional and made sure I was taken care of.

My car is missing both side engine covers, I will have to return the car and have them replaced.

I can for my appointment on 07/18/2020 at the designated time of 9am. Someone checked me in and informed me that Juan will be assisting me with my vehicle recall for the Takeda airbag. The person radioed Juan that my car, a 2002 Honda CRV is here for him. I sat there for 30 minutes and watched a person in a HRV and a lady in an Odessey pull up and got serviced before me. What is the point of having an appointment and having Juan informed that I am basically next, when he skipped me over for two people who just came in after me and make me wait for 30 minutes? It made me feel that since my car is old and that I am there for a recall is not priority, even though I had an appointment. This is what makes dealerships have a negative view of. Everyone knows that they hate having to deal with the dealership because the workers waste your time and causes frustrations. Car Pro Honda service workers need to keep their promise when they tell a person that if they are next, then THEY are next and not skip the person over.

Service was great no need to send any more text or emails about it thank you

None

I always get excellent service.

Andika was very helpful, patient, and friendly. He made my appointment to finish the service items and recognized me when I brought my car in. He was the best!

Juan is an excellent worker, he always attends to us with great kindness.

very nice

Nick was great!

Andika is a good and kind to us.

Great customer service and quick delivery!

It was Difficult to make appointment. calls are not professionally taken a number of times and the quality of the technical job needs supervision as it is not in the standard of customers’ expectation. Example:we donot have to come back to recheck the job done as it created an unexpected noise after tire rotation. We can not just take time off from work again to bring back our car for the reason that the job was not properly done. As a customer I felt the car was not safe to drive because of the noise it created when driven after it was serviced by Honda. This has happened twice at different times. Technical jobs should be done Properly in an honest professional manner making sure car is safe to drive.

My service is always great, Juan does a great job.