The tires were not properly inflated to the correct psi after being rotated. One tire was 31 psi, two were at 33, and one at 34.
Very impressed with Donna Meeks for her continuous follow-ups.
Customer service was outstanding. Thank you.
It was a great experience overall. I honestly personally can't remember Dantae. I knew I may have met him, but just don't remember the name and face.
We thank Mr. Adam for his professional attention to solving the problems concerning our Honda Accord.
Adam has done an excellent job for supporting customer satisfaction and I will certainly stop by again for service or a future car purchase.
Adam was super helpful through the whole process. He sent video of what was going on with our car and took the time to talk through repairs and maintenance that needed to be done. He was super friendly, available, and knowledgeable. We will always want to work with him moving forward!
I was very satisfied with the service I received from Donna Meeks and the team of worker's.
Brought the vehicle in for an oil change. My vehicle had hand print grease marks on the hood, door handle, inside of the door panel, drivers seat, & steering wheel, where the tech obviously did not care he/she had dirty hands. Obviously there was not plastic placed on my seat to protect it either. I also had my tires rotated. My driver side back tires center cap was not put back on correctly as it was obvious the pattern didn’t match the pattern of the wheel. My driver front center cap fell off the next day when I got to work, I found it laying on the ground. Also checked my fluid levels as they were meant to be topped off and found the reservoir tank for my radiator fluid is empty. I no longer trust the quality of care from this dealership as this is the second time I’ve picked my vehicle up with dirty grease marks. Shows the techs do not care about the quality of the work.
I will not give this location further business.
Satisfied with work and customer service
Very pleased with James Comey.
Appreciated the extra mile Bethany, Don and mechanics went on fixing my Pilot!!
Completely satisfied!!
Appreciated Bethany keeping us informed on entire process along the way
Thank You again
Thank you for your professional and informative work effort. A pleasing attitude should also be mentioned.
Dante was exceptional. U need to give him a raise before I hire him for our business. We need SK employees w his level of customer service expertise
Adam is amazing! In a world where customer service is non existent, you guys need to clone Adam! I don't feel like I'm coming to see mechanics, I feel like I'm coming to see Adam! If he ever goes to another location please let me know.
Donna Meeks of the Service Department is Very Professional!!!!!
Elysia, was professional, thorough, a good communicator and very kind.
She shows that she cares for the customers and puts herself in their shoes.
Prices are reasonable and speed of service is acceptable. Your waiting room is awful. Some chairs are torn, not enough power outlets and zero work surfaces. This space needs to be divided between a TV lounge with some comfortable chairs and an area with tables or cubicles that have working chairs and power outlets. If I am able to accomplish work I don’t mind the wait as much. Some doughnuts or something would be great too. Employees coming through, talking loud and using the coffee machine is interesting. Many employers don’t let employees in the customer lounge. If they are allowed they should be less loud and turn down their personality.
Mike was awesome! Very polite and no pressure. He made sure I was comfortable at every stage of my vehicle service.
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