Bethany did a wonderful job of taking care of what was needed in a timely manner. I would like to request her in the future.
The guy that checked us in and then check this out was super good. Very pleasant to deal with.
Amazing customer service. My vehicle was rwturned in perfect condition. Thank you for taking such good care of it and the issues o dropped it off for.
Donna(Andy and Don) did exceptional jobs.
My visit this week to Priority Honda Inn Newport News was great. Jim, my service advisor kept me informed every step of the way. I couldn’t be more satisfied. Thank you very much.
I was incredibly satisfied with the timeframe of service, more specifically, that the quoted time frame was the actual timeframe. Impressive! What I did not care and first impressions are lasting impressions was, when I initially pulled into the service garage, there were no clear directives. I thought logically I can pull forward but since I had never been before I did not know if my info was needed before or after. Is there a queue ? Am I waiting after someone? No one greeted me for the first few minutes. So I sat there looking quite perplexed for about 3 minutes. I was treated like a task, not a human. My service person didn’t even tell me his name and I still don’t know it. He was polite but when people deal with people, they expect to deal with people. Talk, introduce yourself, smile, something to put a new customer at ease or at the very least, make them aware you are aware of their presence. “Be with you in a minute!” Simple.
James is always friendly and professional each time I go to the dealership. Helpful staff.
Wish Honda would offer cold water again…don’t like coffee!
Michael Knox was very helpful and respectful. He also answered any questions I asked him. He was very friendly and pleasant.
Jim is always great. Very accommodating. Thank you!
Really happy with Don and Elysia. Amazing team!
3:30 appointment took two hours for oil change and up sell coolant exchange.
Adam was great as always Thank you for all your help
Adam is a great customer service professional! Very courteous, very thorough in his explanations and just a great ambassador for Priority Honda!
The installation of the equipment was done in an excellent manner; however, afterwards the car was sent through the car wash which left waterspots all over my new car.
Donna was great!! She took it upon herself to file a warranty claim and I was able to save money on replacing our tire! I didn't even know it was under warranty.
She handle our car with great care if it was her own.
Bethany is amazing at what she does. She is always on time, kind and informative. I love working with her. Thank you
Great service. Like the honesty about my tire rotation. Looking forward for next oil change.
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