Ray was excellent, he help me secure a rental vehicle because I had a lot of metanence services for the milage on my vehicle. I did not want to sit at the dealership all day.
Was supposed to have an appraisal while there. Was told the last 2 times they were going to do it but have never heard from anyone. Why call me continuously if it never happens.
Dawn was very helpful and educative in regards to my trucks diagnostic test.She updated me frequently,her customer service skills are top notch.
Excellent service and finished in a timely manor
Everyone was very friendly an all smiles during this covid thing , I have a very positive experience every time I go there.
I appreciate Darryl keeping me informed on the status and giving the option to test further to see if the issue returned.
It took to long for a simple oil change and tire rotation. I had a 1:00 pm appointment; however, arrived about 12:30. My job took almost three hours.
First class quality work as always thank you great people to work with ????????
Excellent in and out service as always
Everything was great I just think my wait time was long for a oil change got there at 320 and didn't leave till 515 overall service was great
One question??? The front window has to be replaced, it had three cracks in it... Should I have the front window replace at your facility are any GM Dealer... Thanks
Todd asked me questions twice and did not respond to multiple texts. No help.
Ray did an excellent. Very nice customer service
Excellent service. Went a little longer than planned, but she kept me updated.
Ray did a below average job. It’s my understanding that he is new to his role and it showed! He and his manager Bruce Weiner took absolutely no ownership with communicating effectively with my warranty company for my vehicle. This resulted in me having to pay for $1700 worth of work which Ray failed to ask me if it was okay to proceed with the fix after he identified there was more work that needed to be done that wasn’t included in my original claim. This was an overall negative experience which will result in my never taking any of my cars here for maintenance work again. I will also let my friends and family know about this experience. You don’t proceed with performing work unless you get an okay from the customer if you identify something isn’t covered under warranty. Ray and Bruce lacked customer service skills entirely. I’m an highly disappointed.
I wanted my car checked out thoroughly because my warranty is about to expire. Complete servicing. That's what I wanted. But upon bringing my car I had to pick an issue. I walked away thinking that nothing was actually done.
Three hours after leaving the suspension/ leveling light came back on and I had to reschedule another appointment.
She did a fine job I was satisfied I was out of there in less than an hour and they told me to be an hour I appreciate that because my time is important as yours even though I’m retired thank you so much
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