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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1389 reviews 66%
4 star 418 reviews 20%
3 star 54 reviews 3%
2 star 118 reviews 6%
1 star 128 reviews 6%
Review Us
Kimberly B.
2 out of 5
11/3/2020
100$ for an oil change seems a little on the ridiculous side to me. I asked why so much and I got...well we use synthetic oil and you only need to change your oil once a year since you drive low miles. So, because I only change my oil once a year means you can charge me more? And I checked oil prices at department stores and I can get a gallon, which I know I need about a gallon and a half, for 21$ Which is one of the more expensive brands. An oil filter would cost about that, probably less and your a dealership, I'm sure you get special rates on those things. You telling me you charged me you charged me 60$, probably more, for labor and a tire rotation? I would like to do my business with the dealership I bought my vehicle from but if I can find it cheaper, I will. Next time I'll know to check around first.
Kevin G.
5 out of 5
11/3/2020
Great service
Lisa P.
5 out of 5
11/3/2020
Always so nice
Bob H.
3 out of 5
10/31/2020
Jose was upfront with assessment on tires & did a good job of explaining the situation. We didn’t realize the tire had an issue. Good catch Jose. I wasn’t planning on new tires yet- but they were 4 years old & one of them was replaced due to road hazard in May 2019/2020. I didn’t want to put mixed tires on- so I went with full replacement. Thank you Bob
Rose H.
5 out of 5
10/31/2020
As always good service and always professional. Great job.
Robert L.
5 out of 5
10/30/2020
Great job
Marla G.
2 out of 5
10/30/2020
In the past I always felt a part of the “family” so to speak. There was absolutely no personalization to this trip. I miss all the past employees that made me feel welcome.
Jacklyn S.
2 out of 5
10/30/2020
Not one person in there except me was wearing a mask???? Maybe it’s because I’m not from here, but in Texas businesses are fined if employees and customers aren’t wearing masks. I was very shocked and felt unsafe and uncomfortable sitting in the waiting room. 6 employees passed me without masks. There were 4 other customers in the waiting room, none of which were wearing masks or asked to wear masks. I’m very glad this is not my normal Toyota service center because if it was, I would not be returning during the pandemic due to their lack of a mask policy. The employees seemed very nice, but please consider asking your employees and customers to wear masks for everyone’s safety.
Michelle H.
1 out of 5
10/30/2020
Problem was fixed so I no more squeaky sunroof. When the liner was put back up in the car someone had dirty hands and left dirty finger prints all over it.
William D.
4 out of 5
10/30/2020
Every thing went smoothly and it didn’t long to complete.
Fred R.
5 out of 5
10/27/2020
Very pleased. Toyota Danville is always fast and efficient.
Denise L.
4 out of 5
10/27/2020
Rocky looked into a question for me that I had so I am satisfied. Thank you
Michael H.
5 out of 5
10/23/2020
Friendly, helpful, knowledgeable, all with a true smile. Thank you John.
Denise D.
4 out of 5
10/22/2020
Jonathan could not have been more helpful and considerate. My battery was replaced and my car was ready to go in a short period of time. Jonathan and a woman from the Service Dept. were there to say they installed a new battery. What impressed me the most is that I live in PA. The people I dealt with could logically conclude that I will not be a regular customer. Yet, they treated me like I was their best customer. That speaks volumes to me. They might be surprised to know that if I buy another car, it will be from Toyota in Danville. Thank you to Jonathan, Sean, Ryan, Dustin and all who made this a positive experience. I am grateful.
Ann Marie.
5 out of 5
10/17/2020
Thank you!
Cynthia T.
4 out of 5
10/16/2020
Great job but forgot sticker on window
John J.
5 out of 5
10/16/2020
Great service!! That’s why I keep coming back with all my vehicles!!!
Eric C.
5 out of 5
10/16/2020
Friendly staff and clean facility
Larry J.
4 out of 5
10/16/2020
Very happy with service today.
Thomas G.
5 out of 5
10/15/2020
Excellent service

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