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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1388 reviews 66%
4 star 418 reviews 20%
3 star 54 reviews 3%
2 star 118 reviews 6%
1 star 128 reviews 6%
Review Us
Daniel C.
2 out of 5
6/24/2021
Refused to completely make all repairs needed on my Toyota Tacoma!!!!
Kimberly F.
4 out of 5
6/24/2021
Jose' was very helpful in guiding us through this unique situation of having a broken sunroof. Kudos all the way!!
Jantcey R.
1 out of 5
6/24/2021
I asked for a diagnosis to be ran on the vehicle and it was not. The only thing I asked for didn’t happen
Harlan F.
5 out of 5
6/23/2021
Everything was handled professionally and I even got a free car wash. Thanks for everything.
Jamie M.
5 out of 5
6/17/2021
Service desk is always so helpful.
Rose H.
5 out of 5
6/15/2021
Always treated with respect and very professional. Very satisfied with the service.
Thomas G.
5 out of 5
6/15/2021
Super service could not ask for any better
Paul M.
3 out of 5
6/12/2021
Okay...I'll be glad to fill it out
Cindy F.
5 out of 5
6/12/2021
He is always kind and efficient I appreciate the quality of care I get with my vehicle
Karen L.
4 out of 5
6/11/2021
I will not take my vehicle anywhere else but Danville Toyota. I bought it here and actually live closer to another Toyota dealership. It's employees like Jose that keep me coming back!
Roger M.
5 out of 5
6/11/2021
Thanks Jose for taking excellent care of us.
Kathryn A.
5 out of 5
6/10/2021
Logan is the best! He’s so professional and helpful!
Earle S.
5 out of 5
6/10/2021
Very professional and personable
Sally T.
5 out of 5
6/9/2021
Terrific service! Thank you so much, Jose!
Joel C.
5 out of 5
6/6/2021
Excellent!!!!!
Helen B.
4 out of 5
6/4/2021
I have always been happy with the way my car is serviced there and Logan is a very knowledgeable and friendly and helpful young man. I enjoyed our discussion about my cars future needs for maintenance
Jennifer M.
5 out of 5
5/30/2021
He was very knowledgeable for the questions I had. Also, very polite and nice to work with. He is definitely ann asset to your company!! 100 percent to him!!
Justin M.
2 out of 5
5/29/2021
I brought my truck in for troubleshooting the AC system blowing only cold air through the far left drivers side and warm air through the other 3 vents. I was told probably blender door before coming in. Dropped my truck off and received a call later that my AC system was contaminated with R134a Freon. System contained 25% R134a and 75% R1234YF. I have never had the system worked on anywhere, the truck has always been to Toyota of Danville for service. I bought the truck from Toyota of Danville. All I can say is I must have been sold a vehicle that was contaminated. So I pay $144 for someone to tell me my AC system is contaminated and didn’t even look into the blender door problem. I am completely floored about this... This truck has been nothing but problems. The hood had to be repainted through Toyota of Danville because the paint was coming off. Not to mention I was given a quote when I picked my truck up to evacuate the AC system and recharge it for $495. Mind you this doesn’t include looking into the blender door. I don’t think I will ever be coming back to Toyota of Danville.
Donald W.
4 out of 5
5/28/2021
I had surgery and can’t drive and thankful for them picking up my Highlander to service it and returning it.
Joseph H.
2 out of 5
5/27/2021
YES for the service Dept. No for the sales/purchase experience. Learned to never trust any sales person unless you get it in writing. I believed a person should stand by their word. They would have me believe that I misunderstood what was said. I have asked my heavenly Father to forgive me because of my attitude and to help me to forgive the wrong I feel was done to us regarding the cost of the addl key where in we understood Toyoya would be covering half of the cost. I need to forgive and not hold ill thoughts regarding this matter. Life is too short to hold grudges.

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