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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1388 reviews 66%
4 star 418 reviews 20%
3 star 54 reviews 3%
2 star 118 reviews 6%
1 star 128 reviews 6%
Review Us
Fred D.
1 out of 5
8/15/2024
I brought my Lexus in 8/8 as tire was damaged. I had a warranty and Lauren processed it immediate and said the replacement tire would be at Toyota 8/13, five days. I called twice on the 13th as I did not want to drive on the doughnut too many miles. It was not in. I waited until 2:45pm on the 14th and called Lauren. She checked with parts and said it was not in and she would have parts call the tire supplier and get back to me. She called 15 minutes later, said the tire was there and come down and have it put on. I did not ask for an explanation. Lauren was very helpful getting my claim processed and getting me checked out.
Rhonda C.
5 out of 5
8/14/2024
Cliff and his team did a fantastic job of repairing my jeep. I was completely satisfied with their service.
Hyun C.
4 out of 5
8/13/2024
Jose was polite, easy to deal with, straightforward, reliable, a good listener and efficient. He is a definitely a great credit to your dealership. Thank you, Jose!
Kevin G.
4 out of 5
8/13/2024
Over the top customer service from all the employees. Toyota of Danville is really a fun place to buy a vehicle. After the sale services is very important to myself and I appreciate friendly folks to perform the services. Thank you again crew.
Kathleen R.
5 out of 5
8/13/2024
Courteous and timely. Thanks!
Leslie D.
5 out of 5
8/10/2024
Everyone there is so nice I make me feel comfortable every time!!
Andrea H.
5 out of 5
8/9/2024
Everyone was very friendly. I appreciate the car wash after my service!
Dana H.
5 out of 5
8/9/2024
Lauren is very nice and friendly. A pleasure to do business with.
Forrest D.
5 out of 5
8/9/2024
Always excellent service
Jodi B.
5 out of 5
8/8/2024
Lauren is very helpful and I appreciate and enjoy working with her!
Nello F.
5 out of 5
8/8/2024
Very good service great staff. Clifford is great staff very excellent
Janet O.
1 out of 5
8/7/2024
Disappointed that the service wasn't performed thoroughly the first time so I had to schedule another appointment to correct the issue.
Maggie B.
5 out of 5
8/7/2024
I appreciate being a customer of this outstanding Toyota of Danville. They always deliver excellent service! Thanks, again Toyota of Danville.Illinois.
Gary R.
5 out of 5
8/6/2024
Cliff kept me in the circle as to what my car needed and got it done
Mary R.
5 out of 5
8/6/2024
prompt. kind. friendly. appreciate everyone
Susan H.
2 out of 5
8/5/2024
Seems to be a lack of communication between parts and service. My husband ordered a tire and wheel from parts so we could have a spare tire for our Prius. He was told the Yokohama tire was in stock and therefore they ordered only the wheel. When we called to see if the wheel was in, it was, but had no Yokohama tire… So, another delay but tire came in the next day. The initial parts guy said it was issue for service to balance the two but when we called to see if the tire was in, we were told we had to make an appointment with service to get it balanced… Just a lot of confusion for what seemed to be a pretty simple ask. Lauren in service was great.
Debbie W.
4 out of 5
8/5/2024
Thank you for reaching out to District 118 employees with this special offer for service. It was my first time there, but it won’t be my last. I was very pleased with the friendly staff and the prompt service. Thank you!
Mary Ann.
4 out of 5
8/3/2024
We trust Mike Garmen with our car upkeep
Cassandra T.
5 out of 5
8/3/2024
Excellent Customer Service ????
Gary A.
5 out of 5
8/3/2024
Great service

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