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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1412 reviews 66%
4 star 425 reviews 20%
3 star 54 reviews 3%
2 star 118 reviews 6%
1 star 131 reviews 6%
Review Us
Richard L.
5 out of 5
8/1/2025
Knowledgeable,, courteous,,pleasant personality.
Judie C.
2 out of 5
7/30/2025
The problem I have with your service department is all your quotes are an “estimate” according to your staff. This is very deceiving to the customer. Both the transmission fluid change and oil change were higher than quoted. Then miscellaneous “shop supplies” charges added as well. That is not the proper way to do business. If I go to the grocery store and pick up an item for $20.00. I know it will be $20 + tax. Not additional charges. I feel sorry for elderly people that are on fixed incomes that come in for service. They may not be able to afford those “extra fees”. If I tell you the make and model of my car, your staff should be able to tell me exactly how much an oil change is for that particular vehicle. Adding the extra oil or possible more expensive filter etc. I just feel this is poor customer service and not a good practice. I’m sure I’m not the only person that has left your facility frustrated.
Ronna D.
5 out of 5
7/29/2025
Always great service!
Sally T.
5 out of 5
7/29/2025
Jose Nunez is always pleasant and knowledgeable. I appreciate Jose and sll the members of the Service Team at Toyota in Tilton, Il. They are Simply the BEST!
Morgan S.
5 out of 5
7/26/2025
Thank you!
Christopher C.
5 out of 5
7/26/2025
Jailyn was awesome! Thank you. Great communicator, answered questions promptly, kind energy. Thanks Jailyn!
Johnna S.
5 out of 5
7/25/2025
Love my new Rav 4. Completely satisfied with all the people I have had contact with. Professional & very helpful.
James T.
5 out of 5
7/25/2025
You were interested in giving me good service and did so!
Kenneth H.
5 out of 5
7/25/2025
Everything went well
Kevin G.
5 out of 5
7/25/2025
I appreciate the kindness and courtesy of the employees at this dealership. Thank you once again for the great service you provide.
Cynthia M.
1 out of 5
7/24/2025
I understand my car was not by appointment but bing without my car for 5 days was rough
Abdul A.
2 out of 5
7/24/2025
The inspection was mostly based on the millage and not the actual condition of the car making the suggestion questionable
Burgess W.
5 out of 5
7/23/2025
..
Mangalore S.
5 out of 5
7/23/2025
Excellent !!
Cherylene K.
4 out of 5
7/23/2025
I was at work and my son took my vehicle there. I got texted about all that was going on. Was completely in shock with the video of my car before they started. Didn’t know they did that! It only took 40 minutes to change the oil etc. according to my son. Got the results fast about how the car is doing. Jose took care of my baby. Thank you Jose Nunez.
Kalynn A.
5 out of 5
7/18/2025
Wonderful customer service.
Shirley S.
4 out of 5
7/18/2025
I appreciate that the mechanic checks my car for other issues while it’s in their care. And also that the service was completed in a timely fashion, and the cost is very reasonable.
Cynthia S.
5 out of 5
7/18/2025
Very prompt and helpful
Joyce W.
5 out of 5
7/17/2025
Excellent service every time.
Kevin G.
5 out of 5
7/17/2025
Great customer service!

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