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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1990 reviews 69%
4 star 637 reviews 22%
3 star 63 reviews 2%
2 star 119 reviews 4%
1 star 87 reviews 3%
Review Us
Susan M.
5 out of 5
4/15/2020
He is professional answered all my questions so that I understood in laymen’s terms. Great guy
Michael B.
5 out of 5
4/14/2020
Woody was very professional and informative. Absolutely one of my best experiences with auto repair/care. Two thumbs up!!!!
Susana B.
5 out of 5
4/12/2020
I always get the best customer service anytime I take my car
Camille H.
5 out of 5
4/12/2020
Very appreciated person.
Kathy And.
4 out of 5
4/12/2020
Thank you for remaining open, stay safe!
Esther C.
5 out of 5
4/11/2020
Great service!
Cheryl C.
5 out of 5
4/11/2020
always great service
Richard A.
5 out of 5
4/10/2020
Very happy with the service
Sean B.
5 out of 5
4/10/2020
Communicative and thorough. Got the job done. I really appreciate it. Thanks.
Tamara E.
5 out of 5
4/10/2020
I have been so fortunate to be able to work with Hansel Ford for years. I also want to say that Woody is the only service advisor I will work with. He is awesome.
Gordon S.
4 out of 5
4/9/2020
Thank you Robert for Excellant service considering the times we are going through!!!!
Chris S.
5 out of 5
4/8/2020
Woody was ezcellent, providing updates over 2 days during the 90k service process. Also coordinated with the Collision Center to keep us all informed.
DEBORA U.
5 out of 5
4/8/2020
Excellent Service and kept me up to date on the status.
GAIL F.
5 out of 5
4/8/2020
Woody, as always, took great care of me and my MKZ HYBRID.
Angela H.
5 out of 5
4/5/2020
Very satisfied
ERIC M.
1 out of 5
4/5/2020
Taking present circumstances into full consideration, it is still unacceptable service to take 3 hours to install 2 tires.
Scott M.
5 out of 5
4/4/2020
Excellent work, as always, Woody is the best Hansel has got!!
Karla M.
5 out of 5
4/4/2020
Robert Hussey was better than great. Kept us informed and covered even though the pandemic was happening he was there for us
Herschel T.
5 out of 5
4/3/2020
Rob was great to work with, I found him to be very professional and a big asset to Ford.
PETER D.
3 out of 5
4/3/2020
Car runs great. All issues resolved. No noticeable shifting problems. Sensor issue resolved.

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