The team noticed an additional issue when servicing my car for a recall. They took care of it and we even had a loaner car so it was not an imposition to wait. I really appreciate the excellent customer service.
they wouldn’t align my car because I install an aftermarket lift and wouldn’t rotate my wheels because I had aftermarket wheels, i’ve been to many dealerships and this is not a problem
Although my concern was unable to be replicated, everyone from the advisors to the service cashier were amazing. I don’t have a single complaint about anyone working here. Keep up the amazing work/customer service you guys!!
Top Notch Service!!! Thank You Paul!!!
Paul Gray is a very friendly and professional guy. My experience with Kirby Subaru today was 100x better than my last visit
Always a great experience
Staff was generally polite and pleasant BUT... I think the service area needs to do a MUCH better job with COVID safety measures. My husband took his truck to FORD dealer for servicing and he said that it was efficient and safe. He drove up, stayed in vehicle, used own pen to sign and leave key on dash (this part was similar), but instructed to leave door open so that they could sanitize before getting in. At Ford Pickup went to cashier with big sign requiring customers to wear face mask and only 1customer allowed. At Kirby to pickup car I stood outside of cashier door for awhile waiting for staff to leave (3-4) finally when 2 still at cashier & parts I went in. Just felt somewhat unsafe with so many staff in a tight area. I saw some customers without masks at drop off and pickup. When first arrived at Kirby it seemed a bit confusing. I sat in my car for awhile before being helped. I wasn’t sure if I was supposed to get out or not. Others arrived after me immediately got out of their cars and at least 1 was helped before me. Anyway... improvements needed.
Staffs were very nice! Service was fast. My car looks perfect!
Always very helpful ancc dc knowledgeable.
Liked the texting updates
Quick, efficient, and safe
Everyone was pleasant and kept me well informed. Car was washed as well
Every employee was very kind & efficient! Superb service!!
Your service is great I wouldn’t go anywhere else. One little thing... I received an email with a $30 coupon just hours after having my rear brakes replaced . What timing.
I was treated so well by Paul Gray and all the others at Kirby Subaru. I will definitely return the next time I need service.
Just another good experience at Kirby
The setup was very reassuring. And everything went quickly.
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