Dennis did a great job. My only issue was having to wait for nearly 40 minutes to get my car after paying the bill.
Gabby was great, first class. Friendly, efficient, and kept me informed about the whole process. Thank you!
Gabriela was courteous, efficient and very knowledgeable. She is exceptional!
Thank you to Jose who saw me waiting too long to pick up my car when there was an apparent breakdown in communication from the business office. He could have gone on with his work, but he stopped to help. And Dennis’s service was very good.
Good service, quick and efficient
All the Gabbys were all kind and friendly. But, everything was disorganized and it was a very long day of “20 more minutes and your car will be ready”....6 hours later I got my car and it there were parts missing on the console. So I still couldn’t leave as we needed the mechanic. Hope nothing else breaks!!
Today’s service was excellent! I was informed how long it would take which saved me from getting a loaner for 1 1/2 hours. They did everything and washed my car. I was very happy. Oh and he was friendly. That’s always nice.
Best customer service ! Thank you so much!
We really appreciate your help
As usual your staff were so nice and customer oriented.
There’s a reason we drive from Simi - and it’s your people. My husband is an ASE master tech so he appreciates the quality of the work done on our car too.
The Kirby Subaru Team is superb. In particular, in this visit, Ms Gaby Tafoya, Service Adviser, offered her utmost professionalism and courtesy to me. Ms. Tafoya was extremely knowledgeable with the many facets of vehicle services. She possesses the best customer service skills and can deal with all levels of people. She adds her own niche to the overall success of the Kirby Subaru Team and needs to be commended. Thank you very much.
Amazing service from Dennis! Genuinely cares about customers, has pride in getting the job done well and just general good guy! I really can’t express how grateful I am. It was a stressful time and Dennis put ease in our minds. He was amazing! Truly. I wish we lived closer so I can get my car serviced there when needed!
Quicker than expected service time. Pleasant transaction with the service writer.
Paul was very professional, respectful and very nice. Liked him immediately! Car was ready when he said it would be
Jason C. was professional and I was quite pleased with the service. When I arrived to pick up my car, and after I paid at the cashier's window I was instructed to wait outside for my car. However, after waiting for 15 minutes I had to ask the cashier where was my car. She did call someone to find my car and it was finally brought to me. Next time, I hope my car can be brought to me more promptly. Thank you, Debra L
Gaby is very professional, went the extra mile to go over my car after the 18 K tuneup
Very friendly, efficient service
The service was spot on. No hassle or bs. No fee for a very simple reset to gas cap caused warning lights. The service tech remembered my call, the systems tech took less then five minutes or less to reset the system.
Thank you and thank them.
Would like to see process that could eliminate trip to dealer over loose gas cap. Five warning lights came on. With all that cautionary help difficult to know if car is safe to drive. Possible point at next relevant meeting. ????
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