First class service. Thank you so much!!
Gabby was amazing I would have to say was one of the best service experiences I’ve had. I’m glad I bought a Subaru The service people at your dealership **** are top notch. Thank you for taking care of me sincerely Logan C
Friendly, faster then expected, and very good communication from the team!
Thank you!
Always great service and the service team are great too
My oil change and tire rotation was done in a timely manner.
Please except end my compliments to Service Advisor Reilly Hern for
Going above and beyond to extend outstanding service. He’s an asset to Kirby Subaru and made the distance I drive (from Santa Ynez) totally worth the trip. It was a 5 star customer experience.
Dennis was very helpful and Very polite and very understanding of my situation that I had about the timing. I had another appointment at 4 o'clock and he made sure my car was out within a reasonable time to get me to my other appointment.
Excellent service by technicians and service advisor.
Thank you.
Only Francesco to contact me regarding trade in
Gabriela was outstanding and I’m glad to have this opportunity to tell you. She was courteous, personable, professional, understanding and helped me feel better about myself because I was really embarrassed that I had many personal belongings in the rear that the mechanics had to pull out of the car to change the fuel pump. She’s super friendly and a great employee. I hope to work with her again.
Wow! The service on my car was faster than I expected. And Gabby T was amazingly helpfully & easy to deal with. Thank you for employing such incredible people.
Think his name was Ryan who helped my family today ? …. Give that gentleman a raise he was extremely helpful and professional… 1 thing I suggest to the dealership as a whole is to limit the amount of smoking outside … it seemed everywhere my family tried to sit we were bombarded by cigarette smoke and it all seemed to be staff taking smoke breaks … I have a 5 year old and a 2 month old … just not cool being chased by cigarette smoke all over the dealership …. Service reps were great though
Excellent maintenance service on my Subaru Ascent including a thorough report of work done, timely repair of a recall on the vehicle, thorough brake inspection and even replacement of my windshield wiper blades. My expectations were met and exceeded.
The only detrimental comment that would make would be this… I went in for an oil change because my oil light was on. As usual, there were problems that were found that would’ve cost me about $1500 to fix. I expect that. But when my oil light was still on upon leaving, and I asked them to check into it, I was quoted another $750 for an oil level sensor. Oddly, about 15 minutes after I left there, the oil light went off by itself. By waiting, I saved myself $750 in unnecessary repair work. I would just encourage your people to research the car and know these kinds of things before quoting they repair bills. A simple Google search told me that was what was going to happen with the oil light.
Jason is an excellent person to have in your company. He should really get a raise! I think he probably helps you sell many more cars with his great customer care than you give credit him credit for. Because of him I will go to Kirby Subaru to buy my next car.
Thank you for the fantastic service.
Happy Birthday, Jason!
They would not replace 1 flat tire. Said I had to replace all 4. My tires only have 26,000 miles on them. I had it replaced elsewhere. Very disappointed in Kirby Subaru
He was literally the nicest person.
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