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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4661 reviews 72%
4 star 1308 reviews 20%
3 star 176 reviews 3%
2 star 196 reviews 3%
1 star 162 reviews 2%
Review Us
Helen M.
5 out of 5
3/15/2022
Very pleasant friendly and helpful person
Helen M.
5 out of 5
3/15/2022
Very pleasant friendly and helpful person
David K.
1 out of 5
3/15/2022
I drove an hour to get a warranty repair to the rubber seal around the passenger door. Upon arrival the seal was as loose as when I dropped the car off. Total travel time for me was 4 hours, and the seal is still not repaired. Simply checking to see if the repair was adequate would have saved me hours and about $40 in gas.
Daniel R.
4 out of 5
3/15/2022
Gabby Hernandez ROCKS!!!
Laura L.
5 out of 5
3/15/2022
It all went well and the service was right on schedule. Gabby is wonderful a true professional. The mechanic was also polite and did a excellent job. Thankyou Subaru. Laura
Travis R.
4 out of 5
3/15/2022
Reilley was very knowledgeable about my car issue and was able to explain what was needed to me, who knows nothing about cars.
James M.
5 out of 5
3/15/2022
Gabby Hernandez was very professional. She answered all my inquiries.
Lupe M.
5 out of 5
3/14/2022
My trust in your service keeps my car working like a new car!!
Ria S.
3 out of 5
3/13/2022
No shuttle service. That’s very important. Dennis is great.
Drew C.
5 out of 5
3/13/2022
Dennis was the best. Thank you
Dennis C.
5 out of 5
3/12/2022
Dennis E was great. Very helpful. Good guy!
Mary O.
5 out of 5
3/12/2022
Great service.
Elizabeth S.
5 out of 5
3/12/2022
Kirby Subaru always provide timely service and the staff is so accommodating. We have really enjoyed our past 3.5 years with Subaru.
John O.
1 out of 5
3/12/2022
Brought car in to fix 2 tire punctures. After repair was completed, drove car back to our business and one of the tires was flat again.
Nate N.
4 out of 5
3/12/2022
Dennis is probably one of the only people I’d trust to take care of my car.
Robert P.
5 out of 5
3/12/2022
Always an outstanding experience with Kirby in service and when I purchased my new CrossTrek
Kevin S.
3 out of 5
3/12/2022
Too bad you don’t have a branch in Santa Barbara
John T.
3 out of 5
3/12/2022
Gabby was polite and professional. We did not have the required work done as we were advised that the car would be there for 2 days, which we did not know. Long round trip from Santa Barbara. We were offered a loaner car, but could not leave our car for 2 days. The issue was intermittent starter problem which we were told would require 2 days and would be difficult to diagnose. Wish we could have been advised of that in advance. We love Kirby but this was troublesome.
Samuel M.
5 out of 5
3/12/2022
Great service, very helpful, good team
Vivian R.
5 out of 5
3/12/2022
Jason was very professional & answer all my concerns.

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