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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8363 reviews 70%
4 star 2641 reviews 22%
3 star 189 reviews 2%
2 star 402 reviews 3%
1 star 327 reviews 3%
Review Us
Jazmin V.
5 out of 5
7/7/2026
My service provider was supper attentive and helpful.
F Michael.
5 out of 5
7/7/2026
Brendan was very helpful and professional. He made the process seamless.i will going forward contact him for my auto needs. He is an asset to your organization.
Russell P.
5 out of 5
7/7/2026
Very helpful. Thanks
Jennifer S.
5 out of 5
7/7/2026
He’s the best!
Elena M.
5 out of 5
7/6/2026
Great service!
Nicole S.
5 out of 5
7/5/2026
Great customer service , Branden is on it 100% awesome ! Thank you
Kristin A.
5 out of 5
7/4/2026
John is a pleasure to work with and extremely knowledgeable. The whole team did a fantastic job! Were a Honda family and will definitely be back.
Adriana G.
5 out of 5
7/4/2026
Ramez did a great job as always! Thank you Ramez!
Jim C.
4 out of 5
7/4/2026
Always a pressure doing business with Norman's Honda and Ernesto has been very helpful.Each time I have needed service on my vehicle.Thank you very much.
Michael A.
2 out of 5
7/4/2026
How does 1 hour of diagnostic check come back to 7500 work of repairs, in that short of time? Ernesto had also mentioned to me on my last visit that my hybrid battery would also have been checked with the service, then on arrival was told a different amount. I also felt rushed as well, like he did not listen to my concern, yet quick to say "any other questions?". A bit disappointing because I've always had great experiences at this location.
Isabel F.
5 out of 5
7/4/2026
Good service !!!
Randi D.
3 out of 5
7/4/2026
On vacation when our keyless electrical system malfunctioned. Bryan made sure we could still get around. The parts arrived within 24 hours and it go fixed. Appreciate the service!
Leanora H.
5 out of 5
7/3/2026
Brian was extremely helpful and explained thoroughly the service I had on my car. I left feeling very secure knowing that he relayed the information that I was concerned about to the service department. He even walked me to my car which was very thoughtful. I’m hoping I get him the next time for the service on my car.
Annette C.
5 out of 5
7/3/2026
Brenden was very informative, friendly, and customer focused. He is a real asset to your team at Norm Reeves Honda in Vista
Sopharath K.
4 out of 5
7/3/2026
Thank you, Hannah and Phillip! Hannah got everything started, and Phillip made the rest of the process easy. Excellent service, and I’m really satisfied with my experience at this dealership. Living nearby is a nice bonus too. Thanks again! -Sopi (Sopharath)
Dhaval S.
2 out of 5
7/3/2026
While I appreciate the mechanical service performed on my vehicle, I was deeply disappointed by the interaction I had with your service representative regarding a car wash. When I requested a wash, I was explicitly told that the car wash system was not functional. ​Shortly after this interaction, I observed other vehicles successfully exiting the car wash and being pulled to the front of the lot. ​I understand that dealership policies may sometimes limit complimentary washes, or that staff may be busy. Had I been told, "We do not provide complimentary washes with oil changes," or "We are currently too busy to wash your car," I would have understood and moved on. However, being told a false statement when the truth was plainly visible undermines the integrity of your service department. ​As a result of this interaction, I no longer feel comfortable returning to your dealership for future service needs. I am sharing this with you in the hope that you can address this lack of transparency with your team so that future customers are treated with the honesty and respect they expect.
Karen K.
5 out of 5
7/3/2026
I appreciate the fact that ramiz took the time to answer my questions.
Deneka S.
5 out of 5
7/2/2026
John was great. He was efficient, responsive, and receptive to my concerns. He was also very personable and accommodating throughout the entire process. This was my first time at Norm Reeves Honda, so I feel lucky to have landed in John’s care.
Lanna C.
5 out of 5
7/2/2026
Hannah was personable and very sweet! She did a great job keeping me informed about my car.
Freddie H.
4 out of 5
7/2/2026
Brenden provided great communication during our service. Although we weren't able to resolve the issue with our vehicle, he was attentive and shared our concern. We'd be happy to work with him again in the future.

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