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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8387 reviews 70%
4 star 2649 reviews 22%
3 star 189 reviews 2%
2 star 403 reviews 3%
1 star 328 reviews 3%
Review Us
Katelyn D.
5 out of 5
2/5/2026
Sal is great and really friendly!
Salvina L.
5 out of 5
2/5/2026
SSal was very kind and explained everything very clearly, I was very happy with the service
Douglas A.
5 out of 5
2/5/2026
She was very friendly and helpful, getting answers to my concerns.
Sidney S.
5 out of 5
2/5/2026
Excellent customer service
Sakita G.
5 out of 5
2/5/2026
Sal, is our go to person that continues to provide great customer service with his witty personality. Keep up the good work Sal.
Richard M.
5 out of 5
2/5/2026
The car is running great. Thanks for all your work!
John R.
5 out of 5
2/5/2026
Excellent experience. Sal dealt with questions and offered options that helped me. I appreciate the way Reeves Honda runs their shop and have been made to feel it’s a business that values its customers and works with me. I’ll be back and would recommend to others.
Leroy G.
4 out of 5
2/4/2026
The dealership experience was good. Everything that was going to be done was done. I did ask Hannah about a couple things, more on a Honda corporate level. I wish Honda would authorize the use of an auto start reverse switch on my Ridgeline. What it does is makes it necessary for me to turn on the auto stop function versus turning it off, as is currently designed. There are plenty of aftermarket devices made for this purpose, but I don’t want to risk violating my Honda warranty if I install one. The same goes for a VCM disabler. It would be great if Honda could make their own authorized devices for this vehicle. Again, there available aftermarket suppliers and the device is very easy to install on the Ridgeline. Otherwise I do like my Ridgeline, just have to remember to turn off the auto stop/start function, which I very much dislike. Otherwise, Hannah was great and kept me informed. Thank you.
Floyd P.
4 out of 5
2/4/2026
Ernesto provided exceptional service to our 2015 Honda Hybrid Civic. Great care, attention to detail, and explained in detail what was being provided and cost. Its service like this from a dealership that cares which keeps us coming back and also keeps us in a Honda vehicle. Service is Top Shelf with friendly smiles everywhere!
Patricia S.
5 out of 5
2/4/2026
Ernesto was great & service performed at reasonable time.
Auria S.
5 out of 5
2/4/2026
Great customer service. Detailed information. Warm welcome and car returned in timely manner. Thank you!
William W.
4 out of 5
2/4/2026
They were friendly understanding and really made me feel like they were here to help me with everything they had to offer .
Mir H.
4 out of 5
2/3/2026
Ms. Hannah Martinez represents the highest standard of professionalism, knowledge, and forthrightness. She is my go to at Norm’s—Norm Reeves who himself is a man and a brand with an impeccable high class name known for high quality world class service in San Diego County and throughout Southern California. Thank you, again, Ms Martinez and Norm Reeves. God bless,
Juan C.
4 out of 5
2/3/2026
Pablo was excellent throughout the whole processed. He took care of communicating with the claims adjuster and myself. He made me aware of all the options and made my decision easy and simple. I appreciate Pablo for all his help and professionalism and all of the team members involved in getting my car ready to go. Thanks again!
Marco S.
5 out of 5
2/3/2026
Brendan was helpful and answered all my questions. Thanks.
Mark A.
5 out of 5
2/3/2026
Very satisfied with the first service appointment for my HR-V. Hannah was A pleasure to work with!
Fredy A.
5 out of 5
2/3/2026
Thank you , i’m really satisfied with my service today. I will come back here. Good customer service thank you again.
Phyllis B.
5 out of 5
2/3/2026
Hannah was great
Gina F.
5 out of 5
2/3/2026
He was great help! Answers my questions
Matthew O.
5 out of 5
2/2/2026
Ty for the quick and great service you orovided.

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