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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8378 reviews 70%
4 star 2642 reviews 22%
3 star 189 reviews 2%
2 star 402 reviews 3%
1 star 327 reviews 3%
Review Us
Sheila H.
5 out of 5
5/24/2026
Ernesto was very professional and kind.
Edward N.
2 out of 5
5/24/2026
The service advisor is awesome. However, the service to replacing engine batteries took 2.5hrs from the time drop off. It’s unacceptable
Elaine V.
5 out of 5
5/23/2026
Ernesto Arellano was very helpful, professional, and friendly. He answered all of my questions and my vehicle was finished in a timely manner. I will be a returning customer. Thank you
Shawn S.
5 out of 5
5/23/2026
Ernesto gave us a great service. Thank you
Mitchell C.
4 out of 5
5/23/2026
Ernesto was a total pro!
Frank T.
5 out of 5
5/23/2026
Very satisfied with Ernesto service.
Cathy H.
4 out of 5
5/23/2026
Bryan was great. Explained everything as he went. I’ll be back.
Marcel C.
4 out of 5
5/23/2026
My sales rep came out to tell me he was going to lunch amd someone would be right with. I had an appointment scheduled for 12:20. I sat in the drive up for 25 mins before someone came to help me. The gentelman that came to help me was super helpful. I did explain that i was kind of frustraided with the wait and explained I was in kind of an hurry. I for got his name. But he definitely went out of his way to make sure I was taking care of. I appreciate him doing that. He made my experience a lot better.
Robert R.
5 out of 5
5/23/2026
As a walk in, appreciate the quick service on my car. Great job Ramez!!
Juan M.
4 out of 5
5/23/2026
Hannah was great. She was helpful and friendly. Glad you guys have finally filled the service desks with people that actually want to be there. 100 % satisfied.
Lisa M.
5 out of 5
5/23/2026
Ernesto was very thorough to explain what each code meant, why it may or may not be necessary and which was most important. He heard me about a recent sales experience and took ownership of my experience to make it better even though it was not even a service issue. Thank you Ernesto.
Osmar E.
4 out of 5
5/22/2026
Brandy was very helpful , throughout the whole process , communicated everything. Even with the added on devices she was able to find out if it could be done that day or reschedule for another day .
Nancilee S.
4 out of 5
5/22/2026
Brandy helped us today and she was very knowledgeable & informative, she explained everything and prioritized what was needed for our CRV. I love coming here, I never feel pressured and everyone is so helpful. John the service manager has hired a great team of people! I would highly recommend Norm Reeves dealership to anyone!
Valentyn S.
5 out of 5
5/22/2026
All good, everything done quickly, all requests addressed
Eleanor D.
4 out of 5
5/22/2026
Brenden was very kind, he explained that my CRv needed no further servicing at this time, but would need inerior and exterior filters at the next servicing. He was very professional.
Mary W.
5 out of 5
5/22/2026
Thank you, Hannah, for making the appointment a pleasure.
Jonathan B.
5 out of 5
5/22/2026
Brenda was super professional but also super personable . Great hire !
Eddy E.
5 out of 5
5/22/2026
Hannah was amazing. She was super detailed and went above and beyond. I’ll definitely be coming here for all my Honda needs
Paul S.
5 out of 5
5/22/2026
Service was very good ????.
Greg H.
2 out of 5
5/22/2026
From moment I brought the car in I was made to feel as though I had done something to the car. Communication was poor and I did the research to figure out what was wrong with the car. Clearly no desire to provide quality customer service. At this point I don’t know that I will return to your dealership. Truly a terrible experience.

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