Mr Shriver as always took care of my problem, kept me informed of progress and provided alternate transportation promptly.
All good.. but my car was very dusty inside! Would liked to have seen it somewhat clean. Everything else was done clear easy to to communicate and fast!!
This is one of the best dealerships I've ever had to deal with thank you very much for everything
The syncing of the two ignition key fobs was done within one hour of my nonscheduled arrival. Dan was his usual friendly self. Although a $95 labor charge is shocking I expect to remain a dedicated Cadillac fan. Thanks.
Travis Cole is super professional n listens to the customers needs! He has been taking care of our cars for several years n we are very pleased with how efficient Hoen Cadillac operates! Thank you so much!
Dan has kept excellent records on our vehicles and keeps me informed about the maintenance requirements.
The price quoted for the repair of my GMC Denali was totally out of line. I will not come back
Thanks for your service today
Travis ensures to check everything before signing off on my vehicle, which in turn led to him seeing I had zero cost service with the extended warranty, mitigating any payment issues upon the completion of the oil change
Very professional and helpful
Dan was right on top of it from the beginning and we were very pleased with his service.
Professional, chill, and to the point.
Thank you James!
Dan was top notch and customer service was Great! I will recommend GMC Carlsbad yo anyone. Thank you for the repair. Jeff Z
I had made an appointment for 9am, to then get there at 8:45 this morning and have them tell me that i did not have an appointment. To be honest and blunt, the girls who answer the phones for service scheduling, are not very friendly at all or of my help with questions. So i am just not surprised that my appointment was never actually scheduled. My experience with my actual service guy James Shriver was greAt, but leading up to wasnt as pleasant.
Dan Erickson,
Thank you for all your help.
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