Hoehn Carlsbad Cadillac Buick GMC Auto Repair Service

Dan helped me with the Buick I leased for 3 years and he was always friendly and helpful. He is doing the same good job now with my cadillac. Always very helpful with my questions.

Thanks Jay for your great service

Everything was seamless!

Great service, as always. Thank you!

Outstanding customer service as always.

Great job! Thank you.

Very thorough and quick. Friendly and informative.

Thanks for the great customer service!

Jay was very efficient in processing me and getting my truck serviced. Really appreciate it.

Travis was by far the best customer service agent that I’ve had to date.

James was professional, and courteous. He gave me an estimated time and delivered the vehicle right on time. I am a very satisfied service customer.

James has been our service manager for over 15 years and has always met exceptional service to us.

Jay was efficient and courteous

Dan was totally confident while explaining what my service will included. I also was happy because the service was done in a timely manner.

Dan was fantastic.

Normally everything is great, I have never had a problem. Today, however was not one if those times... I made my reservation over the Cadillac app 3 days prior to today's appointment. My appointment was at 730a, but the lot didn't open until 730a which put me behind schedule as I was still heading into work. In my reservation I requested a loaner as I had a few meetings to attend to today, I was told that there was no loaner and next time to make my reservation at least 3 days in advance so I could secure a loaner, I mentioned that I did make it 3 days in advance and was then told that I should call next time because the app reservation portal doesn't work correctly and that I would need to wait for the car to be finished. This caused me to arrive to work by 1030a and because of this I missed my 9am and 10am meetings. Reasons I bought a Cadillac are that it's a great brand, it luxurious and I wanted the overall experience...today the experience was not there, very disappointing!

James was very Informative and efficient. Patrick

Dan was perfect. Everything was explained. Car ready in time. Pick up on time. Maintenance needed explained and even helped me prioritize it.

James provides excellent service. He takes good care of our car and us.

Thanks for the excellent service. Jay was extremely personable and explained everything to me I needed to know.