Your car wash is always broken. Plus, the service person did not go over the areas of concern that are highlighted from the multi point inspection.
He took good care of me. I had an emergency. Needed a new battery yet you were closing early. He took care of my problem.
Very satisfied thank you!!
They did a great job in timely matter. I did hope they wash it but it was late in the day so I understand. JORGE was great, he treated me with respect and made time for me. I showed up no appointment.
He was polite and prompt.
Great job and great customer service Brandon Son
The Norm Reeves team could not have been more professional and caring, from check in to picking up the repaired vehicle. And Arbenz Anton is a study in perfect customer service! He made an emergency as smooth as he possibly could.
Happy to assist. Brandon Son was professional, efficient, and thorough in meeting my needs relative to my Honda servicing. A plus!
Fast, efficient, on targeted cost and done within communicated time. Kudos to you.
Staff was very helpful and communicative
Requested car wash. Was told “if it works”. Left the car there for ample time it was never washed this would never happen at sterling bmw. This isn’t the first time. I also was told the recall situation couldn’t be taken care of and it was never scheduled
Always come back, mainly for the service Brandon Son offers us. From time we pull up, till the time we pull out from our servicing… Brandon has a smile, positive attitude and knows what he is taking about. Thanks Brandon once again! Sonesh
Jorge was very helpful with my questions and concerns and even booked my recall appointment.
Jacob did an amazing job and was very kind and helpful. I know I’m in good hands when he is my service advisor
Arbenz did a great job in locating a difficult-to-find part. I was concerned that we may be without the car for weeks/months, but he located the part, had it priority shipped to the dealership, and we had the car back a few hours after the part was delivered.
Great and friendly service.
Social