Interacting with Brandon was a productive and positive experience
George was really helpful and did great
I made the appointment by phone call on Feb 17 2025 for 915am for and oil change. I arrived 10 mins early and that’s was a long line so I figure it’s Monday and it’s President day so I was okay that’s fine… I believe a porter came over to ask for what I came in for say an oil change, he said let me get your name and phone so I provided that. He then left as I was watching him I noticed he was smoking a vape form he’s pocket and got into another customer vehicle. A couple minute later a service advisor came over to me and ask what I came to do. II explained to him for a maintence oil change and I mention to him that the front sensors sometimes goes off even when there’s nothing near or in front of it and ask him to check it out. I ask how long it would take cuz I noticed the long line of vehicles ahead of me and he it shouldn’t take to long cuz it’s only an oil change an hour and a half the most and he will text me.. oh also I ask him for a courtesy wash because my car a dirty he said no problem.
Now fast foward 2 hours and 20 mins later a got the text about if I wanted to change the air and cabin filter but u didn’t know if my car was ready so I walked to the service area to see if my car was ready and he said oh yeah.. no step by step communication saying your vehicle was ready.. so as I was waiting to pick my vehicle a porter came ask me if I was waiting to pick
my vehicle I said yes a 2024 white odyssey so he went to get it.
When arrived car is still dirty and the front door driver handle was dirty and hand oil all over it and as I got into the car it was hot and smell of oil. I didn’t bother asking them what’s going on as I was in a hurry since I’ve been there for too long and everyone as too busy to assist me..
I will probably will never come back and we not recommend this dealership to any of my family and friends for service or even sales…
Jorge provided excellent and timely customer service. Thank you!
They did service fast. They always do. I had missed my appointment time but they were still able to accommodate me an hour after. I appreciate the service at this location. Thank you Alex M
It went so fast. It was easy, starting with them offering me a time slot and having me sit in a handy waiting room I didn’t know about.
I arrived at Norm Reeves, and the attendant assigned a yellow tag to my car, but after that, I didn’t receive any further instructions. I waited in the customer lounge for a long time, but since no one contacted me, I went to the customer office to inquire. Arbenz Anton told me that a check-in was required for the vehicle inspection. After that, the inspection took 1 hour and 30 minutes. My appointment was at 1:45 PM, but I didn’t get my car back until 5 PM. The whole process took far too long, and there were no notifications, making the wait extremely frustrating.
Professional services and friendly staff
Finished well beforehand on suggested timeframe
BRANDON SON was fantastic!!!! I drive my Honda from Riverside County all the way up to here because this place gives me the best service. Guys like Brandon are why I come here.
Jorge has been very helpful, personable, knowledgeable and did what he said in a timely manner. He was able to make me your customer again. I would give him 5 out of 5 star. Thank you.
Norm Reeves has the best Staff ever! Raaaare for dealerships! BTDT! Jacob James, in particular,a 10++, e-p-i-t-o-m-i-z-e-s considerate service/support, that personal/professional touch, that genuine attention(eye contact!) and care. I'm always apprehensive pulling up to service, no matter what! Jacob was patient (I like to know details), attentive/as in listening, calm, articulate, so very considerate. Thank you Jacob!
Merci beaucoup, ravie!
Rosette-Andrée
Jacob was very pleasant and he gave me a time frame for the work needed (The car was ready in less time than given). He suggested I take care of maintenance needed at the same time, saving me another trip. I really appreciated that.
Gerardo Molina and the team were great!
Thank you for the service of Brandon
He is friendly and helpful .., yes , im satisfied today..
More power to the company ..
Great service Brandon was the best
Very satisfied, Mr. Anton was very knowledgeable and helpful.
Nathan is amazing! He is very kind, respectful, professional and helpful!
Social