Arbenz is such a nice car advisor at Honda in Irvine. I make my appointments with him because I know he is always so friendly and professional and tries to get my car completed in a timely manner. He seems to be pretty honest and gives me a discount that is on your special service website. Please come in Tim for giving me excellent service today. Thank you.
Kudos to Sean and the rest of norm reeves team! You are honest and truthful! Little that you know I took my car to another Honda dealership near me. Gave me different diagnostic of my car. I paid hundreds of dollars just to look at it and came back with thousands of dollars to fix the ac problem which they ignore the recall. Anyways, your team is the best and definitely will tell my friends about it. Keep it up!
Delano is always so friendly and on top of everything. I know I will get amazing service with him.
Thanks for great service.
Mayhieu was great from start to finish. Covered all the bases that I consider good thorough customer service.
Matthew is very professional, knowledgeable, and accommodating! Great customer service!! Thank you again!!
Arbenz was great! Friendly, knowledgeable, communicative & made my experience so easy.
This was my first time having my car serviced, since buying it from Norm Reeves. I was impressed with my service experience from the short wait time(right on schedule with appointment time) to the friendly customer service from Brandon to the quick service on my car. Brandon told me that my car would be done in about 1 hour and sure enough it was done in exactly 1 hour. I appreciate that he didn’t try to upswell me on anything unnecessary. Very professional and friendly service from all at Norm Reeves Irvine.
Our positive experience with Arbenz last year when we brought our Fit in to be serviced influenced our decision to come in again today. Glad we were able to work with him again and thank you to Arbenz for your helpful and friendly service!
I feel confident that my car is receiving the best in service & care because I trust Brandon,to do the best possible job. He is also always polite, friendly & personable.I really appreciate this service.
Alexandra was great! Took care of me and the car. Thank you so much.
Arbenz is very pleasant to talk to and very professional.
Before I brought car in I already spoke to two individuals at your location. Shared my car showing a P0229 code. Spoke to two machanics before your location. It appeared that the turbo need be replaced. After got quote booked appointment paid for parts ahead time so they would be their day of appointment. Arrived two hours ahead of schedule appointment. When the individual put number in my car and started visual inspection I shared with him had scheduled appointment code P0229 appearing the turbo replacement should resolve all dashboard sensors and code P0229. I picked up car all warning lights still on dash. He over charged me on written quote. Everything should’ve been cleared after the turbo replacement. I also had you do oil and filter change since had the vehicle Wich I padded for . Cleared the dashboard sensor my self. But car was running little rough and when stopped at red light the RPM drooped thought was going to die but it didn’t. Will see I also requested the old turbo I want. Will be talking soon. I paid roughly $1950 don’t have the paperwork in front of me.
He was patient and very respectful
Mayhieu provided Kind Courteous Service.
Matthew Garrett provided outstanding service! He was so helpful and I am grateful for the excellent service he provided.
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