Excellent communication and professional service.
Gerardo provided excellent customer service, he was very professional and knowledgeable with any questions I had.
BrandonSon had great customer service and is always very helpful with all the questions we had about the vehicle
I brought the van in for an oil and filter change. That was done with no issues. My dissatisfaction steams from a simple request to tighten the trim piece above the rear window. This was removed, painted and refitted by the dealership. I was told it couldn’t be fixed and I would have to contact the body shop. All it would take was a minor momentary repair. I thought that was **** for a legacy customer to hear.
Since it was emergency appointment, Honda service advisor (Delano N) did outstanding jperformance .
Delano was a pleasure to work with.
Long was great and explained everything thoroughly while being very thorough. He was also a joy of a person.
Trust is important. Telling me I need 4 new tires at less than 40K mi makes me wonder if I can fully trust Honda’s service department. I was initially quoted $341, then you added new tires and realignment which totaled $1400. Eventually, I was told you could take $100 off and verbally quoted $1299, but when I arrived to pick up my car I was charged $1342 I Also, I was sent home without my key fob and had to drive back from Tustin Ranch to get it. In retrospect, I should have asked to see the tires to verify the west, but I never got validation.
I was very satisfied with the quick turnaround
Perfect service and all the staff was so friendly and helpful.
Very professional and curious
He was very helpful and honest and kept me in the loop of everything he did and let me choose what he did with my car. I appreciate all his hard work.
Fast friendly service is what I’ve come expect and this time was no different. Amazing service. More than satisfied!
Gerardo assisted me in ensuring the rear camera wire harness repair would be covered by a recall and provided me with timely information about the completion of the work.
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